Branch Leader: Growth, Service & Compliance

Meritus Credit Union; Los Angeles (CA); On-site; USD 45,000 - 55,000; Full time

Job summary

Meritus Credit Union is seeking a Branch Manager in Los Angeles to lead a high-performing team across branch operations, member services, and lending. The role emphasizes empathy, accountability, and ethical decision-making while maintaining strong compliance and sales/service excellence.

Candidates should have ≥3 years of leadership in a financial setting, lending and new accounts experience, and proficiency with MS Office.

Qualifications

• Minimum of three years of leadership experience in a management role.
• Consumer lending and new accounts experience in a financial industry required.
• Proficiency with Microsoft Word, Excel, PowerPoint, and Teams.
• Strong interpersonal and communication skills.

Responsibilities

• Maintain a highly motivated, well-trained staff by coaching and regular performance evaluations.
• Lead by example to foster accountability, teamwork and member-focused service.
• Cultivate a high-performing team focused on delivering exceptional member experiences.
• Ensure branch compliance with federal laws and NCUA regulations.
• Represent the credit union in the community and participate in outreach initiatives.
• Monitor branch performance and implement strategies to drive growth and member engagement.

Skills

Leadership

Lending & accounts

MS Office

Math skills

Regulatory compliance

Customer service

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Teams

Job description

Meritus Credit Union is seeking a Branch Manager in Los Angeles to lead a high-performing team across branch operations, member services, and lending. The role emphasizes empathy, accountability, and ethical decision-making while maintaining strong compliance and sales/service excellence.

Candidates should have ≥3 years of leadership in a financial setting, lending and new accounts experience, and proficiency with MS Office.