Branch Operations Leader – Parts & Service

Southeastern Equipment Company; Indianapolis (IN); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) with match

Paid time off

Uniforms provided

PPE provided

Boot allowance

Company apparel

Safety goggles provided

Job summary

Southeast Equipment Company in Indianapolis, IN is seeking an experienced Operations Manager to lead day-to-day branch operations with a focus on performance, people, and process. This on-site role reports to the leadership team and offers a competitive salary with bonus opportunities.

You will oversee parts, service, and facilities; mentor technicians and yard staff; drive efficiency, safety, and customer satisfaction while ensuring OSHA/EPA compliance and strong financial performance.

Qualifications

• 6+ years of leadership experience in operations, service, or parts management
• Strong knowledge of service shop or parts department operations (construction or industrial equipment experience a plus)
• Proven success leading teams and improving processes
• Strong communicator who builds trust with both frontline staff and senior leadership
• Financially savvy—comfortable reading income statements, managing budgets, and improving margins
• Organized and detail-oriented; able to manage multiple priorities effectively
• Hands-on role on the shop floor, lifting up to 50 lbs

Responsibilities

• Oversee the full operations of one key branch across parts, service, and facilities
• Manage and mentor technicians, parts personnel, and yard associates
• Drive performance in parts and service to hit sales and profit goals
• Oversee scheduling, machine readiness, work quality, and on-time completion
• Ensure customer satisfaction through responsive communication and problem resolution
• Maintain OSHA and EPA compliance; enforce safety and cleanliness standards (5S)
• Collaborate with sales, rental, and product support to align operations with customer needs
• Ensure proper documentation, inventory control, and tool/equipment readiness
• Hold team members accountable and lead regular performance reviews

Skills

Leadership experience

Operations management

Budgeting / financial acumen

Communication skills

Process improvement

Hands-on supervision

Safety compliance (OSHA/EPA)

Education

High School Diploma or GED

Bachelor’s degree preferred (Operations, Business, or related field)

Job description

Southeast Equipment Company in Indianapolis, IN is seeking an experienced Operations Manager to lead day-to-day branch operations with a focus on performance, people, and process. This on-site role reports to the leadership team and offers a competitive salary with bonus opportunities.

You will oversee parts, service, and facilities; mentor technicians and yard staff; drive efficiency, safety, and customer satisfaction while ensuring OSHA/EPA compliance and strong financial performance.