Branch Manager

Southwest-Toyotalift; Anaheim (CA); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) with company match

Flexible Spending Accounts

Career development opportunities

Job summary

Southwest-Toyotalift in Anaheim seeks a Branch Manager to lead service, parts, rentals, and admin, driving profitability and customer satisfaction. You will manage daily operations, coach staff, and steer branch strategy toward monthly and quarterly targets.

The role demands 3–5 years in service dispatch with admin duties, leadership experience, and a strong grasp of MS Office tools. A HS diploma is required; a Bachelor’s degree is preferred. Competitive benefits are offered.

Qualifications

• 3–5 years as a service dispatcher with admin duties and customer service.
• Management or leadership experience required.
• High School Diploma or GED; Bachelor’s degree highly desired.
• Ability to multitask and meet processing deadlines.
• Strong attention to detail and problem solving; learn internal systems.

Responsibilities

• Plan, communicate, and execute branch strategy to meet KPIs.
• Ensure day-to-day branch operations across service, parts, rentals, and admin.
• Build staff relationships to sustain customer service in a team env.
• Analyze operational data to drive positive actions and results.
• Maintain market knowledge and drive profitability and costs.

Skills

Customer service

Leadership

Communication

Problem-solving

Multitasking

Education

High School Diploma or GED

Bachelor’s degree desired

Tools

Outlook

MS Word

Excel

Job description

Branch ManagerTitle: Branch Manager Job Type: Salary ExemptDepartment: Administration Location: AnaheimSupervisor: Vice PresidentSUMMARYAs Branch Manager, you support and drive all aspects of branch operations (service, parts, rentals, and all administrative/operational processes) daily, while driving overall gross profit/profitability and building a sustainable, customer-centric organization.Responsibilities:The following responsibilities are a general guideline and not intended to be an exhaustive list of the full scope of responsibilities. Duties and responsibilities are subject to change based on business needs and at management's discretion.Plan, communicate, and execute a branch strategy that will achieve monthly, quarterly, and annual branch objectives/metricsEnsures the satisfactory completion of the day-to-day operations of the branch to include service, parts, rentals, and administrative processesBuilds work relationships with staff to maintain a high level of customer service and support in a positive team-oriented environment.Ability to analyze and use operational information to create positive actions and results.Maintains thorough knowledge of market trends and conditions.Drive individual performance within the branch by developing measurable goals, defined processes, and accountability through coaching and ongoing performance managementStaffs accordingly to meet operational needsCreates improved inter-departmental communication and processes within the branch to support sales growthDemonstrates the ability to form positive customer relationships through problem resolution, customer visits, etc.P&L accountability to include controlling expenses, loss time, identifying areas of improvement, and maximizing profitability to forecast/budgetStrives for constant improvement and development of the branch by researching and developing new techniques and procedures to increase overall efficiency of operationsCommunicate, complies with, and enforces employee compliance with all company policies and procedures, including safety, accident reporting, and employee handbook guidelinesEducation/Additional Requirements:The ideal candidate will have a demonstrated passion for customer service, strong organizational skills, and a desire for continued growth within the role. Must be dependable in addition to:3 to5 years of experience as a service dispatcher combined with heavy administrative duties and customer service.Management and/or Leadership experience requiredHigh School Diploma or G.E.D required; Bachelor’s degree highly desiredAbility to multitask effectivelyStrong attention to detail and ability to problem-solveAbility to meet processing deadlines and prioritize workStrong organizational skills and the ability to be resourcefulProficient with Outlook, MS Word, and Excel and the ability to learn internal systemsExcellent communication skills (written and oral)Ability to work in a fast-paced environmentExcellent customer service skillsWe value our Associates and offer competitive wages with great benefits such as:Medical, dental, and vision insuranceShort and long-term disability coverage (employer-sponsored)Basic Life insurance (employer-sponsored)Voluntary Life insuranceFlexible spending accounts401 (k) with a company match of 50% of your contribution (up to 6% of your current salary)Career development opportunitiesAnd much, much more!