Branch Operations Leader — Service & Growth

We Care Plumbing, Heating & Air; Orange (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

We Care Plumbing, Heating & Air, part of the Any Hour Group, seeks a General Manager to oversee daily branch operations, lead multiple teams, and drive profitability. You will coach service, sales, and install staff, optimize scheduling and dispatch, and ensure exceptional customer service across the branch in Orange, CA.

The role demands at least 5 years of management in service-based industries, strong financial skills, and a strategic, hands-on leadership style.

Qualifications

• 5+ years of management experience in a service-based industry (home services/construction preferred).
• MBA strongly preferred.
• Bilingual English/Spanish strongly preferred.
• Strong leadership, communication, and financial acumen.

Responsibilities

• Lead, mentor, and manage service, sales, and install teams and office staff to deliver high-quality service.
• Oversee scheduling, dispatch, and customer service to ensure smooth operations.
• Manage branch budget, monitor profitability, and drive revenue growth initiatives.
• Maintain and improve customer relationships and promptly resolve escalations.

Skills

Leadership

Team-building

Communication

Financial management

Sales leadership

Education

MBA

Job description

We Care Plumbing, Heating & Air, part of the Any Hour Group, seeks a General Manager to oversee daily branch operations, lead multiple teams, and drive profitability. You will coach service, sales, and install staff, optimize scheduling and dispatch, and ensure exceptional customer service across the branch in Orange, CA.

The role demands at least 5 years of management in service-based industries, strong financial skills, and a strategic, hands-on leadership style.