Operations Manager

Black Diamond Experts; Orange (CA); On-site; USD 80,000 - 90,000; Full time

Job summary

We Care Plumbing, Heating & Air in Orange, CA is seeking an Operations Manager to lead daily branch operations, manage service, sales, and install teams, and uphold high-quality customer service.

The ideal candidate has 5+ years of management in home services, strong leadership, and financial acumen to improve EBITDA. Bilingual English/Spanish and an MBA are strongly preferred, with a track record of developing sales teams and delivering results.

Qualifications

• 5+ years of management experience in a service-based industry, preferably home services or similar.
• Strong leadership and team-building abilities.
• Excellent communication skills, both written and verbal.

Responsibilities

• Lead, mentor, and manage service, sales, and install teams to deliver high-quality services.
• Oversee all branches operations including scheduling, dispatching, financial performance, and customer service.
• Drive profitability through cost controls and revenue growth initiatives; manage the branch budget.

Skills

Leadership

Team-building

Communication

Financial management

Sales experience

Education

MBA (Master of Business Administration)

Job description

# Operations ManagerWe Care Plumbing, Heating & Air (Orange) - ORANGE, CA 92868## OverviewSalary Range$80,000.00 - $90,000.00 Salary/yearPosition TypeFull TimeTravel PercentageUp to 25%## DescriptionThe We Care Plumbing, Heating & Air (part of the Any Hour Group) operations and service management roles focus on overseeing daily department functions, driving team performance, and ensuring high-quality customer service del.Job Overview:The General Manager will oversee the daily operations of a branch, ensuring that all departments work efficiently to meet the needs of our customers. This role requires a hands-on leader who is not only strategic but also able to lead and coach successful behavior and operations. The ideal candidate will have a strong background in managing teams, financial acumen, and a passion for delivering outstanding customer service.Why Join Us?* Growth Opportunities: As we expand, there will be opportunities for career advancement within the company and in locations across the Any Hour Group* Supportive Environment: Work in a company culture that values teamwork, integrity, and a commitment to excellence; work with a proven playbook for successful business operations* Impact: Play a pivotal role in shaping the future of the group and making a difference in our leaders, employees, and customersKey Responsibilities:* Leadership: Lead, mentor, and manage a team of service, sales, and install technicians, office staff, and other personnel to ensure the delivery of high-quality services* Operational Oversight: Oversee all aspects of the company's operations, including scheduling, dispatching, and customer service, to ensure smooth and efficient processes* Financial Management: Manage the company's budget, monitor financial performance, and work to improve profitability through cost-effective strategies and revenue growth initiatives* Customer Satisfaction: Maintain and enhance customer relationships by ensuring prompt, professional, and quality service. Handle customer escalations and implement solutions to improve customer satisfaction## QualificationsQualifications:* Experience: 5+ years of management experience in a service-based industry, preferably in home services, construction, or similar fields* Language: ability to communicate effectively in both English and Spanish is strongly preferred.* Education: Master of Business Administration in strongly preferred.* Skills: Strong leadership and team-building skills, excellent communication abilities, and a solid understanding of financial management* Financial Acumen: A strong understanding of how to grow top line revenue and profitability (EBITDA) at a branch level is non-negotiable for this role* Sales Experience: A competency in ethically selling products/services and developing a sales team is required. Strong preference for candidates who have managed point of sale within customer's homes* Attributes: Results-driven, customer-focused, with a strategic mindset and the ability to adapt to changing business environments* Pre-employment background check & drug test