Plumbing Service Operations Leader

Motive Workforce; San Diego (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Motive Workforce in California seeks an experienced General Manager to lead its Plumbing Service Department. This hands-on leadership role manages service plumbers and technicians, and collaborates with dispatch, vendors, customers, and other leaders to drive efficient operations, top workmanship, and service profitability.

The role focuses on safety, quality, budgeting, training, and ensuring strong customer satisfaction while growing maintenance and service contracts.

Responsibilities

• Direct the daily operations of the Plumbing Service Department.
• Schedule, manage, and provide technical support to service technicians based on workload, skill level, and customer requirements.
• Recruit, interview, hire, train, develop, and evaluate technicians.
• Oversee plumbing repair, installation, start-up, troubleshooting, and service activities.
• Review completed work to ensure quality, safety, and technical standards are consistently met.
• Establish technician performance expectations and improvement goals.
• Develop and maintain ongoing technical and safety training programs.
• Conduct team meetings, one-on-one meetings, performance discussions, and departmental safety meetings.
• Partner closely with dispatch to optimize technician scheduling, utilization, and response times.
• Maintain visibility into active projects, estimated completion times, labor hours, materials, and parts requirements.
• Communicate with vendors and manufacturers regarding warranties, product issues, recalls, equipment failures, and technical concerns.
• Develop and manage departmental budgets, goals, KPIs, and profitability objectives.
• Review work orders, invoices, time reports, and related documentation for accuracy and timely billing.
• Monitor accounts receivable and support healthy departmental cash flow.
• Ensure required parts and materials are ordered in time to meet service and project deadlines.
• Ensure technicians consistently follow company policies, procedures, and safety requirements.
• Oversee assigned service vehicles, including maintenance, condition, appropriate usage, and parts/material inventory.
• Keep current on plumbing products, equipment, service techniques, troubleshooting procedures, and industry developments.
• Coordinate technician training and maintain appropriate training records.
• Generate sales opportunities and help grow maintenance and service agreement business.
• Prepare estimates and bids for service contracts and project work.
• Manage larger plumbing installation, start-up, and commissioning projects.
• Coordinate technicians, contractors, and other resources through project completion and equipment turnover.
• Partner with other department leaders to achieve broader company goals.
• Perform additional responsibilities as needed to maintain efficient service operations.

Job description

Motive Workforce in California seeks an experienced General Manager to lead its Plumbing Service Department. This hands-on leadership role manages service plumbers and technicians, and collaborates with dispatch, vendors, customers, and other leaders to drive efficient operations, top workmanship, and service profitability.

The role focuses on safety, quality, budgeting, training, and ensuring strong customer satisfaction while growing maintenance and service contracts.