Operations Manager

We Care Plumbing, Heating & Air; Orange (CA); In loco; USD 90.000 - 150.000; Tempo pieno

Descrizione del lavoro

We Care Plumbing, Heating & Air, part of the Any Hour Group, seeks a General Manager to oversee daily branch operations, lead multiple teams, and drive profitability. You will coach service, sales, and install staff, optimize scheduling and dispatch, and ensure exceptional customer service across the branch in Orange, CA.

The role demands at least 5 years of management in service-based industries, strong financial skills, and a strategic, hands-on leadership style.

Competenze

• 5+ years of management experience in a service-based industry (home services/construction preferred).
• MBA strongly preferred.
• Bilingual English/Spanish strongly preferred.
• Strong leadership, communication, and financial acumen.

Mansioni

• Lead, mentor, and manage service, sales, and install teams and office staff to deliver high-quality service.
• Oversee scheduling, dispatch, and customer service to ensure smooth operations.
• Manage branch budget, monitor profitability, and drive revenue growth initiatives.
• Maintain and improve customer relationships and promptly resolve escalations.

Conoscenze

Leadership

Team-building

Communication

Financial management

Sales leadership

Formazione

MBA

Descrizione del lavoro

The We Care Plumbing, Heating & Air (part of the Any Hour Group) operations and service management roles focus on overseeing daily department functions, driving team performance, and ensuring high-quality customer service del.Job Overview:The General Manager will oversee the daily operations of a branch, ensuring that all departments work efficiently to meet the needs of our customers. This role requires a hands-on leader who is not only strategic but also able to lead and coach successful behavior and operations. The ideal candidate will have a strong background in managing teams, financial acumen, and a passion for delivering outstanding customer service.Why Join Us?Growth Opportunities: As we expand, there will be opportunities for career advancement within the company and in locations across the Any Hour GroupSupportive Environment: Work in a company culture that values teamwork, integrity, and a commitment to excellence; work with a proven playbook for successful business operationsImpact: Play a pivotal role in shaping the future of the group and making a difference in our leaders, employees, and customersKey Responsibilities:Leadership: Lead, mentor, and manage a team of service, sales, and install technicians, office staff, and other personnel to ensure the delivery of high-quality servicesOperational Oversight: Oversee all aspects of the company's operations, including scheduling, dispatching, and customer service, to ensure smooth and efficient processesFinancial Management: Manage the company's budget, monitor financial performance, and work to improve profitability through cost-effective strategies and revenue growth initiativesCustomer Satisfaction: Maintain and enhance customer relationships by ensuring prompt, professional, and quality service. Handle customer escalations and implement solutions to improve customer satisfactionQualifications:Experience: 5+ years of management experience in a service-based industry, preferably in home services, construction, or similar fieldsLanguage: ability to communicate effectively in both English and Spanish is strongly preferred.Education: Master of Business Administration in strongly preferred.Skills: Strong leadership and team-building skills, excellent communication abilities, and a solid understanding of financial managementFinancial Acumen: A strong understanding of how to grow top line revenue and profitability (EBITDA) at a branch level is non-negotiable for this roleSales Experience: A competency in ethically selling products/services and developing a sales team is required. Strong preference for candidates who have managed point of sale within customer's homesAttributes: Results-driven, customer-focused, with a strategic mindset and the ability to adapt to changing business environmentsPre-employment background check & drug test