Branch Operations Leader - Home Services

Black Diamond Experts; Orange (CA); Hybrid; USD 80,000 - 90,000; Full time

Job summary

We Care Plumbing, Heating & Air in Orange, CA is seeking an Operations Manager to lead daily branch operations, manage service, sales, and install teams, and uphold high-quality customer service.

The ideal candidate has 5+ years of management in home services, strong leadership, and financial acumen to improve EBITDA. Bilingual English/Spanish and an MBA are strongly preferred, with a track record of developing sales teams and delivering results.

Qualifications

• 5+ years of management experience in a service-based industry, preferably home services or similar.
• Strong leadership and team-building abilities.
• Excellent communication skills, both written and verbal.

Responsibilities

• Lead, mentor, and manage service, sales, and install teams to deliver high-quality services.
• Oversee all branches operations including scheduling, dispatching, financial performance, and customer service.
• Drive profitability through cost controls and revenue growth initiatives; manage the branch budget.

Skills

Leadership

Team-building

Communication

Financial management

Sales experience

Education

MBA (Master of Business Administration)

Job description

We Care Plumbing, Heating & Air in Orange, CA is seeking an Operations Manager to lead daily branch operations, manage service, sales, and install teams, and uphold high-quality customer service.

The ideal candidate has 5+ years of management in home services, strong leadership, and financial acumen to improve EBITDA. Bilingual English/Spanish and an MBA are strongly preferred, with a track record of developing sales teams and delivering results.