Branch Operations Leader – Service & Growth

Cnbohio; Celina (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company Paid Life Insurance

Company Paid Short Term & Long TermDis

Generous Paid Time Off including VAC/S

11 Paid Holidays

Incentive Plan paid on a quarterly

Employee Stock Ownership Plan for your

Job summary

Citizens National Bank in Celina, Ohio seeks a Branch Operations Manager to lead the day-to-day operations of a full-service branch. You will supervise deposit operations staff, ensure customer service excellence, and oversee branch security and facility upkeep.

You will also mentor staff, manage loans where needed, coordinate with other offices, and participate in planning meetings to drive compliance, efficiency, and growth. On-site presence is required.

Qualifications

• Bachelor’s degree in business, finance, or related field preferred.
• Two to five years of related experience.
• Exempt status (FSLA) and professional accountability.
• Stellar written and verbal communication skills.
• Proficiency with Microsoft products.

Responsibilities

• Manage day-to-day branch activities, staffing and scheduling, and reporting.
• Guide staff on operational procedures, security, and audits.
• Engage customers about banking needs and product features.
• Lead by example to service customers promptly and professionally.
• Oversee loans handling where needed and CRM usage by staff.
• Hire, train, and coach staff; conduct evaluations and salary reviews.
• Ensure maintenance of building and facilities; coordinate vendors.
• Attend meetings and travel to other offices as required.

Skills

Branch Operations

Customer Service

Compliance

Team Leadership

Education

Bachelor’s degree in business, finance, or related field

Tools

Microsoft Office

Job description

Citizens National Bank in Celina, Ohio seeks a Branch Operations Manager to lead the day-to-day operations of a full-service branch. You will supervise deposit operations staff, ensure customer service excellence, and oversee branch security and facility upkeep.

You will also mentor staff, manage loans where needed, coordinate with other offices, and participate in planning meetings to drive compliance, efficiency, and growth. On-site presence is required.