Branch Operations Lead - Elevate Customer Experience

Civista Bancshares, Inc.; Norwalk (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

Civista Bank in Norwalk, OH is seeking a Branch Operations Specialist to oversee daily branch operations, ensure policy compliance, and deliver an exceptional customer experience through knowledgeable product guidance and efficient service.

You will support new accounts, lending processes, audits, and technology adoption, while staying current with regulations and driving team performance.

Qualifications

• Minimum 2 or 3 years' experience in branch banking environment.
• Knowledgeable in all areas of operations: customer service, new accounts, and lending.
• Excellent oral, written and presentation skills.
• Detail oriented with ability to work under deadlines with interruptions.
• Associate's Degree preferred; High School diploma or equivalent required.

Responsibilities

• Ensure operational tasks are followed and completed daily by all Branch employees.
• Manage audits and retention of operational materials to ensure soundness.
• Create an exceptional customer experience by processing transactions and recommending products.
• Develop knowledge of products and services to fulfill customer needs.
• Execute customer requests with speed and accuracy.
• Understand consumer lending and manage relationships through the lending process.
• Communicate internally and externally to provide outstanding customer experience while adhering to regulations.
• Commit to daily personal growth and learning new procedures and systems.

Skills

Customer service

Communication skills

Attention to detail

Presentation skills

Education

Associate's Degree preferred

High School diploma or equivalent required

Job description

Civista Bank in Norwalk, OH is seeking a Branch Operations Specialist to oversee daily branch operations, ensure policy compliance, and deliver an exceptional customer experience through knowledgeable product guidance and efficient service.

You will support new accounts, lending processes, audits, and technology adoption, while staying current with regulations and driving team performance.