Branch Operations Leader: Profit, Service & Growth

Bailey Company; Spokane (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

Bailey Company is seeking an Operations Manager to lead the Spokane branch, overseeing service, parts, and rental functions. You will manage a diverse team, drive aftermarket profitability, and build structured processes for a new branch while ensuring white-glove service for key accounts.

You will optimize backend operations, oversee scheduling, and ensure compliance with OSHA and company policies, all while fostering a culture of accountability and continuous improvement.

Qualifications

• Proven leadership experience in service/operations management.
• Strong business acumen with budgets, KPIs, and profitability focus.
• Hands-on operator who can work in fast-paced, on-ground environments.
• Excellent people management with coaching and development track record.
• Customer-first mindset with commitment to exceptional service.
• Organizational discipline ensuring accurate work orders, billing, inventory, and compliance.
• Technical aptitude to understand equipment service needs and communicate with technicians.
• Adaptability and resilience under pressure and complex challenges.
• Strong written and verbal communication across customers, teams, and leadership.
• Proficiency with ERP/service management systems and MS Office.

Responsibilities

• Lead branch operations across service, parts, and rental departments.
• Drive aftermarket profitability through budgets and KPI monitoring.
• Coach and develop technicians, clerks, drivers, and managers.
• Ensure white-glove customer service by resolving escalated issues.
• Oversee scheduling and workflow to maximize technician productivity.
• Manage inventory and parts operations for timely procurement.
• Maintain compliance and safety standards per policies and OSHA rules.
• Streamline back-office processes including work orders, billing, and rentals.
• Collaborate with regional leadership on strategic initiatives.

Skills

Leadership

Business acumen

Hands-on

People management

Customer-first

Organizational discipline

Technical aptitude

Communication

Technology proficiency

Tools

ERP systems

Service management systems

Microsoft Office

Job description

Bailey Company is seeking an Operations Manager to lead the Spokane branch, overseeing service, parts, and rental functions. You will manage a diverse team, drive aftermarket profitability, and build structured processes for a new branch while ensuring white-glove service for key accounts.

You will optimize backend operations, oversee scheduling, and ensure compliance with OSHA and company policies, all while fostering a culture of accountability and continuous improvement.