Branch Operations Leader: Growth, P&L & Service Excellence

Spectrum Search Group; Spokane (WA); On-site; USD 110,000 - 150,000; Full time

Job summary

Spectrum Search Group seeks a Branch Manager for a Spokane-area location in a rapidly growing home services company. The role commands full operational accountability, steering field operations, production planning, fleet management, and customer experience to hit service and financial targets.

You will drive safety, staffing, budgeting, and cross-functional coordination with sales and regional leadership, while building a high-performing team and ensuring adherence to policies and standards.

Qualifications

• Strong operational and people leadership experience.
• Experience leading field-based, route-based, or service businesses.
• P&L and financial accountability.
• Proven ability to drive revenue, productivity, and labor performance.

Responsibilities

• Lead branch operations to ensure customer service excellence and achievement of financial targets.
• Oversee field operations, route optimization, scheduling, and fleet management.
• Develop budgets, forecasts, and monthly action plans; manage inventory and assets.
• Partner with sales teams to support new customer acquisition and retention goals.
• Maintain regulatory compliance and safety standards; conduct regular safety meetings.

Skills

Operational leadership

People leadership

P&L accountability

Revenue growth

KPI tracking

Team coaching

Customer focus

Education

Bachelor's degree in Business/Operations

Tools

CRM systems

Routing software

Field service management tools

Job description

Spectrum Search Group seeks a Branch Manager for a Spokane-area location in a rapidly growing home services company. The role commands full operational accountability, steering field operations, production planning, fleet management, and customer experience to hit service and financial targets.

You will drive safety, staffing, budgeting, and cross-functional coordination with sales and regional leadership, while building a high-performing team and ensuring adherence to policies and standards.