Branch Operations Lead — Seattle

Bold-Reuse; Seattle (WA); On-site; USD 62,000 - 67,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid holidays

Paid time off

Job summary

Bold Reuse in Seattle, WA is seeking a Branch Supervisor to lead hands-on operations, development of processes, and execution of service contracts. The role partners with leadership to refine operational workflows for new and existing clients and ensures team performance and output standards are met.

Strong communication and a focus on efficiency, culture, and staff development are essential to drive growth and client satisfaction.

Qualifications

• 4+ years of operations or production experience.
• Proven track record of meeting or exceeding departmental performance goals.
• Familiarity with the structures and processes behind successful service operations.
• Strong understanding of team dynamics and the ability to hire, promote, train, and support a diverse team.
• Willingness to work alongside the team to build expertise in procedures and to support KPI and revenue goals.
• Excellent communication skills across all stakeholders—team members, management, and clients.
• Strong problem-solving and analytical skills.
• Willingness to become certified and operate heavy equipment (forklift, pallet jacks) if not already certified.

Responsibilities

• Support, mentor, hire, and motivate the operations team.
• Improve processes to maximize operational efficiency.
• Build weekly employee schedules based on operational needs.
• Establish clear performance expectations, monitor KPIs, and drive continuous improvement.
• Provide ongoing feedback to support individual, team, and facility growth.
• Partner with operations leadership to develop and execute strategies for continuous performance improvement.
• Understand client requirements to effectively prioritize and allocate team and facility resources.
• Oversee employee and facility safety, quality, and productivity; correct unsafe conditions and recognize strong safety performance.
• Quickly assess performance and capability gaps, take corrective action to mitigate risk, and maintain contingency plans.
• Establish and maintain SOPs and preventive maintenance for equipment.
• Communicate clearly and professionally across all levels of the organization.
• Keep leadership informed of progress, plans, and issues affecting production.
• Lead regular team meetings that encourage open communication and collaborative problem-solving.
• Troubleshoot effectively under pressure.
• Share daily operational plans with team members and leadership.
• Work alongside the operations team on reusables processing, sanitation, and logistics procedures as needed

Skills

Operations leadership

Process improvement

Team development

Communication skills

Safety culture

Forklift operation

Job description

Bold Reuse in Seattle, WA is seeking a Branch Supervisor to lead hands-on operations, development of processes, and execution of service contracts. The role partners with leadership to refine operational workflows for new and existing clients and ensures team performance and output standards are met.

Strong communication and a focus on efficiency, culture, and staff development are essential to drive growth and client satisfaction.