Branch Operations Leader—Patient Care & Logistics

AdaptHealth, LLC; Southfield (MI); On-site; USD 70,000 - 95,000; Full time

Job summary

AdaptHealth seeks a Supervisory Operations leader to oversee branch operations, coordinating services for home medical equipment delivery and patient care. You will collaborate with leadership, health systems, hospice partners and referral sources to improve patient services.

Responsibilities include guiding logistics, inventory control, on-time deliveries, and resolving service issues. The role emphasizes compliance, staff development, and performance improvement while maintaining HIPAA and

Qualifications

• An associate degree from an accredited college required, bachelor’s degree preferred.
• Five (5) years’ experience in the HME leadership is required.
• Relevant experience in health care, insurance customer services, claims, billing is preferred.
• Valid and unrestricted driver’s license in the state of residence.

Responsibilities

• Ensure that the services provided via the branch location are done so in accordance with all federal, state and local laws, rules and regulations, including but not limited to those put forth by CMS, Department of Health, DOT, FDA, OSHA, and the company’s accreditation organization.
• Manage logistics team providing daily direction and communication to employees so that orders are routed in a timely, efficient, and knowledgeable manner or exceed productivity and cost per delivery goals.
• Responsible for managing inventory and working collaboratively with the department leaders to ensure that all customers receive their goods and services with a timely, efficient, and clinically safe manner.
• Control inventory at the branch level. Place purchase orders in accordance with company restocking protocol.
• Addresses service concerns, identifies trends and reacts accordingly.
• Work with regional and department leadership to resolve concerns and to improve the patient experience.
• Responsible for root cause analysis and problem resolution for all operations reviewing trends of customer service failures, determines root cause analysis, and implements appropriate communication / measures for improvements.
• Maintain rapport with ordering physicians and referral sources. Inform the physicians and pertinent others of the changes in the patient’s condition through visit reports and telephone communication.

Job description

AdaptHealth seeks a Supervisory Operations leader to oversee branch operations, coordinating services for home medical equipment delivery and patient care. You will collaborate with leadership, health systems, hospice partners and referral sources to improve patient services.

Responsibilities include guiding logistics, inventory control, on-time deliveries, and resolving service issues. The role emphasizes compliance, staff development, and performance improvement while maintaining HIPAA and