Branch Operations Leader: Member Experience & Team Growth

University of Illinois Community Credit Union; Urbana (IL); On-site; USD 56,000 - 68,000; Full time

Job summary

University of Illinois Community Credit Union (UICCU) at Five Points Branch in Urbana, IL is seeking a team-oriented leader to model exceptional member service and oversee daily operations. The role emphasizes growth, accountability, and adherence to core values in all interactions.

The position requires 3–5 years of related experience and a two-year degree or equivalent certification. You will manage staff, address member needs, and drive initiatives aligned with the organization’s goals.

Qualifications

• Three to five years of similar or related experience.
• Two-year college degree or equivalent certification or training.
• Strong interpersonal skills and ability to work with others.

Responsibilities

• Model exceptional service and uphold the Do More Good culture by leading by example and promoting core values.
• Identify member needs and recommend credit union solutions to build loyalty and meet goals.
• Oversee daily operations, manage staff performance, and ensure alignment with goals and scorecard.
• Conduct regular performance evaluations and manage performance improvements.
• Assist members with account needs and resolve questions about products and services.
• Review transactions requiring additional security confirmation and provide overrides as needed.
• Maintain compliance with applicable regulations and actively manages policies and procedures.
• Identify and implement process improvements to enhance efficiency and reduce costs.

Skills

Three to five years experience

Education

Two-year college degree or equivalent cert/training

Job description

University of Illinois Community Credit Union (UICCU) at Five Points Branch in Urbana, IL is seeking a team-oriented leader to model exceptional member service and oversee daily operations. The role emphasizes growth, accountability, and adherence to core values in all interactions.

The position requires 3–5 years of related experience and a two-year degree or equivalent certification. You will manage staff, address member needs, and drive initiatives aligned with the organization’s goals.