Assistant Branch Manager, Five Points

University of Illinois Community Credit Union; Urbana (IL); On-site; USD 56,000 - 68,000; Full time

Job summary

University of Illinois Community Credit Union (UICCU) at Five Points Branch in Urbana, IL is seeking a team-oriented leader to model exceptional member service and oversee daily operations. The role emphasizes growth, accountability, and adherence to core values in all interactions.

The position requires 3–5 years of related experience and a two-year degree or equivalent certification. You will manage staff, address member needs, and drive initiatives aligned with the organization’s goals.

Qualifications

• Three to five years of similar or related experience.
• Two-year college degree or equivalent certification or training.
• Strong interpersonal skills and ability to work with others.

Responsibilities

• Model exceptional service and uphold the Do More Good culture by leading by example and promoting core values.
• Identify member needs and recommend credit union solutions to build loyalty and meet goals.
• Oversee daily operations, manage staff performance, and ensure alignment with goals and scorecard.
• Conduct regular performance evaluations and manage performance improvements.
• Assist members with account needs and resolve questions about products and services.
• Review transactions requiring additional security confirmation and provide overrides as needed.
• Maintain compliance with applicable regulations and actively manages policies and procedures.
• Identify and implement process improvements to enhance efficiency and reduce costs.

Skills

Three to five years experience

Education

Two-year college degree or equivalent cert/training

Job description

Job Details

Job Location: Five Points Branch - Urbana, IL 61801

Salary Range: $61,840.00 - $61,840.00 Salary/year

Looking for more than just a job?

At UICCU, you'll be part of a team that values people, supports growth, and makes a meaningful impact in the communities we serve.

If you're excited about this opportunity and believe you can contribute to our team.

We’d love to learn more about you and what you can bring to UICCU.

Essential Functions & Responsibilities

• Model exceptional service to both internal and external members and demonstrate a strong commitment to the organization's Do More Good culture by leading by example, fostering a positive work environment, and promoting our core values in all interactions.
• Consistently identify the needs of members and recommend appropriate credit union solutions in order to build member loyalty and meet or exceed organizational goals.
• Oversee daily operations, manage team performance, and ensure alignment with organizational scorecard and priorities by setting and holding staff accountable to clear goals, providing regular feedback, and facilitating effective communication.
• Conduct regular performance evaluations, provide constructive feedback, and manage performance modifications in accordance with UICCU policies and ensure accountability and continuous improvement.
• Assist members with account needs, answer questions about products and services and resolve problems that are within their authority to resolve.Effectively manage and resolve internal and/or external member escalations by identifying issues, implementing solutions, and ensuring member satisfaction while maintaining a professional and empathetic approach.
• Effectively manage and resolve internal and/or external member escalations by identifying issues, implementing solutions, and ensuring member satisfaction while maintaining a professional and empathetic approach.
• Review transactions that require additional security confirmation(including employee transactions) and provide over-rides as needed.
• Maintain compliance with applicable regulations and actively manages operational policies and procedures.
• Identify and implement process improvements and innovative solutions to enhance departmental efficiency, reduce costs and support overall organizational goals.
• Effectively manage and resolve internal and/or external member escalations by identifying issues, implementing solutions, and ensuring member satisfaction while maintaining a professional and empathetic approach.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

UICCU continues to be voted a Best Place to Work by its employees!

Qualifications

Knowledge and Skills

Experience

• Three years to five years of similar or related experience.

Education

• (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.

Interpersonal Skills

• Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.