AVP Branch Management

University of Illinois Community Credit Union; Champaign (IL); On-site; USD 78,000 - 96,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

401K with company match

Generous paid time off

Job summary

University of Illinois Community Credit Union (UICCU) in Champaign, IL is hiring an AVP of Branch Management to lead the retail experience for members at the First Street Branch. The role focuses on coaching branch managers, building a positive culture, and delivering a consistently distinctive service experience within UICCU's Do More Good framework.

The AVP will drive strategy, oversee daily operations, manage budgets, and ensure staff accountability while fostering growth and inclusion across

Qualifications

• Three to five years of related leadership/management experience.
• Bachelor's degree or industry certifications equivalent to a degree.
• Strong leadership, coaching, and passion for helping team and members.

Responsibilities

• Model exceptional service and promote Do More Good culture.
• Develop strategy and oversee daily operations and staff performance.
• Define compensation and incentive programs to meet goals.
• Conduct performance evaluations and manage improvements.
• Identify process improvements and cost-saving opportunities.
• Prepare and manage departmental budget.
• Resolve member escalations with empathy and professionalism.

Skills

Leadership

Coaching

Communication

Relationship building

Education

Bachelor's degree or equivalent certifications

Job description

Job Details

Job Location: First Street Branch - Champaign, IL 61820

Salary Range: $87,050.00 - $87,050.00 Salary/year

Looking for more than just a job? At UICCU, you'll be part of a team that values people, supports growth, and makes a meaningful impact in the communities we serve. If you're excited about this opportunity and believe you can contribute to our team, we encourage you to apply. We'd love to learn more about you and what you can bring to UICCU.

The AVP of Branch Management is responsible for the overall management of the retail experience for our members. The primary focus is to ensure that the Branch Managers have the appropriate training and resources to execute on that strategy. The person in this role must have a passion for our internal and external members and the ability to coach our Branch Managers and staff to provide a consistently unique service experience. The person in this role is responsible for fostering a positive and inclusive workplace culture, while driving employee growth and development.

Essential Functions & Responsibilities

• Model exceptional service to both internal and external members and demonstrate a strong commitment to the organization's Do More Good culture by leading by example, fostering a positive work environment, and promoting our core values in all interactions.
• Develop strategy and oversee daily operations, manage team performance, and ensure alignment with organizational scorecard and priorities by setting and holding staff accountable to clear goals, providing regular feedback, and facilitating effective communication.
• Define and oversee staff compensation and incentive programs that motivate the team members to assist UICCU in meeting/exceeding corporate scorecard goals and growth.
• Conduct regular performance evaluations, provide constructive feedback, and manage performance modifications in accordance with UICCU policies to ensure accountability and continuous improvement.
• Identify and implement process improvements and innovative solutions to enhance branch efficiency, reduce costs and support overall organizational goals.
• Prepare, manage, and adhere to the departmental budget by forecasting expenses, monitoring expenditures, and implementing cost-saving measures to ensure financial efficiency and accountability.
• Effectively manage and resolve internal and/or external member escalations by identifying issues, implementing solutions, and ensuring member satisfaction while maintaining a professional and empathetic approach.

Salary and Benefits

• Begin your career with UICCU at a starting salary of $87,050 with additional earning potential through an annual bonus program. Enjoy a rewarding workplace where your contributions are valued and your growth is supported.
• Total Rewards package that includes outstanding benefits, generous paid time off, and career development opportunities. Insurance options including Health, Dental, and Vision for full-time employees.
• 401K eligibility, including company match program after one year.

UICCU is an Equal Opportunity Employer.

We are committed to cultivating an inclusive and safe culture where our employees feel they belong.

We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

UICCU continues to be voted a Best Place to Work by its employees!

Qualifications

The qualifications listed represent attributes that may strengthen a candidate's application but are not minimum requirements. We encourage individuals with relevant experience, skills, and transferable qualifications to apply, even if they do not meet every preferred qualification.

Experience:

Three years to five years of similar or related experience. The ideal candidate will bring strong leadership and coaching experience, a commitment to our core values, and a genuine passion for helping both team members and our members succeed.

Education:

(1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree).

Interpersonal Skills:

Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.