Business Member Service Representative

University of Illinois Community Credit Union; Champaign (IL); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K with company match

Paid time off

Job summary

University of Illinois Community Credit Union in Champaign, IL, seeks a Business Member Service Representative to deliver exceptional service for business accounts and loans, handle transactions, and build strong member relationships. You will promote financial wellbeing, ensure accuracy and compliance, and support cash management services while contributing to a positive, inclusive workplace culture.

Starting hourly rate is $23.73 with incentive opportunities; benefits include health, dental,

Qualifications

• Experience: 1–3 years in banking or customer service.
• Education: High school diploma or GED.
• Interpersonal skills: Strong communication and customer service mindset.

Responsibilities

• Open, maintain, and close business deposit and loan accounts.
• Assist with commercial cash management services.
• Identify members' needs and suggest credit union solutions.
• Resolve inquiries promptly and maintain strong member relationships.
• Ensure accuracy, security, and regulatory compliance.
• Support process improvements to boost efficiency.

Skills

Customer service

Communication

Relationship building

Attention to detail

Education

High school diploma or GED

Job description

Job Details

Job Location: First Street Branch - Champaign, IL 61820

Position Type: Full Time

Salary Range: $23.73 - $23.73 Hourly

Travel Percentage: None

Job Shift: Day

Job Category: Banking

Looking for more than just a job?

At UICCU, you'll be part of a team that values people, supports growth, and makes a meaningful impact in the communities we serve.

Business Member Service Representative

The Business Member Service Representative is responsible for delivering exceptional service to credit union members by assisting with business account and loan needs, transactions, and inquiries. This role serves as a primary point of contact, building strong relationships while identifying opportunities to educate members on products and services that support their financial well-being. The Business Member Service Representative ensures accuracy, security, and compliance in all interactions, contributing to a positive member experience and the overall success of the credit union. This position will assist in fulfilling the mission of the credit union and will create and maintain loyalty with both internal and external members and vendors. UICCU employees are responsible for supporting our Do More Good philosophy, promoting the core values of our organization, and fostering a positive and inclusive workplace culture.

Essential Functions & Responsibilities

• Provide exceptional service to both internal and external members and demonstrate a strong commitment to the organization's Do More Good culture by fostering a positive work environment and promoting our core values in all interactions.
• Open, maintain, and close business member deposit and loan accounts; assist with account changes and service requests.
• Assist with commercial cash management services by supporting business members, monitoring service usage, processing related requests, resolving account issues, and coordinating with internal departments to ensure accurate and efficient cash management operations.
• Consistently identify the needs of members and recommend appropriate credit union solutions in order to build member loyalty and meet or exceed organizational goals.
• Resolve member inquiries and issues promptly while ensuring a positive experience and strong member relationships.
• Maintain accurate records and ensure all transactions are completed with a high level of accuracy and attention to detail and adhere to all regulatory requirements, security protocols, and internal controls to protect member information and credit union assets.
• Own internal and external member problems, issues and complaints and ensure the appropriate follow up to achieve proper resolution.
• Identify and implement process improvements and innovative solutions to enhance departmental efficiency, reduce costs, and support overall organizational goals.

Salary and Benefits

• Begin your career with UICCU at a starting salary of $23.73 per hour with compensation determined based on qualifications and relevant experience. This position also offers additional earning potential through incentive opportunities.
• Total Rewards package that includes outstanding benefits, generous paid time off, and career development opportunities. Insurance options including Health, Dental, and Vision for full-time employees.
• 401K eligibility, including company match program after one year.

Equal Opportunity Employer

UICCU is an Equal Opportunity Employer. We are committed to cultivating an inclusive and safe culture where our employees feel they belong.

We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

UICCU continues to be voted a Best Place to Work by its employees!

Qualifications

• Qualifications listed represent attributes that may strengthen a candidate's application but are not minimum requirements. We encourage individuals with relevant experience, skills, and transferable qualifications to apply, even if they do not meet every preferred qualification.
• Experience: One year to three years of similar or related experience.
• Education: A high school education or GED.
• Interpersonal Skills: Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.