Branch Operations Leader — Growth & Customer Experience

Industrial Metal Supply Co; Tucson (AZ); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

PTO

Medical: Anthem Plans

Dental: Sun Life HMO/Gurdian PPO

Vision: EyeMed

Tax Savings Accounts: HSA, FSA

401(k) with company match

Company Paid Benefits

Voluntary Benefits

Job summary

Industrial Metal Supply in Tucson, AZ seeks a Branch Manager to oversee daily store operations, ensure high quality service, train staff, and protect company assets.

You will manage inventory, scheduling, pricing, and safety programs while driving sales and profitability, working with HR and store leadership.

The role requires hands-on leadership, a focus on customer satisfaction, and the ability to balance budgets with growth opportunities.

Responsibilities

• Exceed customers’ expectations and ensure satisfaction.
• Develop and maintain an entrepreneurial store spirit; create manager specials.
• Assist HR in hiring, training, and developing store employees.
• Mentor and evaluate employees; set goals and provide coaching.
• Develop and monitor individual training plans to increase knowledge.
• Administer staffing schedules and set routine/seasonal hours.
• Maintain company assets, safety guidelines and preventive maintenance.
• Manage inventory accuracy and coordinate with Purchasing for resolution.
• Display and market products to attract customer interest and drive sales.
• Keep products organized, identified, and correctly priced.
• Survey customers for new product ideas and communicate to Purchasing and leadership.
• Manage ordering, quotations, order fulfilment and related tasks.
• Motivate and coach staff to improve customer experience and atmosphere.
• Manage store to meet budget and sales targets; ensure profitability.
• Establish competitive pricing for goods and services across markets.
• Handle cash, daily balances, and bank deposits.
• Oversee store safety program and incident reporting processes.
• Prioritize workflow for receiving, stocking, orders, and deliveries.
• Occasionally drive on company business.
• Maintain customer feedback ratings above 4.7.
• Work at least one Saturday per month.

Job description

Industrial Metal Supply in Tucson, AZ seeks a Branch Manager to oversee daily store operations, ensure high quality service, train staff, and protect company assets.

You will manage inventory, scheduling, pricing, and safety programs while driving sales and profitability, working with HR and store leadership.

The role requires hands-on leadership, a focus on customer satisfaction, and the ability to balance budgets with growth opportunities.