Branch General Manager

Industrial Metal Supply Co; Tucson (AZ); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

PTO

Medical: Anthem Plans

Dental: Sun Life HMO/Gurdian PPO

Vision: EyeMed

Tax Savings Accounts: HSA, FSA

401(k) with company match

Company Paid Benefits

Voluntary Benefits

Job summary

Industrial Metal Supply in Tucson, AZ seeks a Branch Manager to oversee daily store operations, ensure high quality service, train staff, and protect company assets.

You will manage inventory, scheduling, pricing, and safety programs while driving sales and profitability, working with HR and store leadership.

The role requires hands-on leadership, a focus on customer satisfaction, and the ability to balance budgets with growth opportunities.

Responsibilities

• Exceed customers’ expectations and ensure satisfaction.
• Develop and maintain an entrepreneurial store spirit; create manager specials.
• Assist HR in hiring, training, and developing store employees.
• Mentor and evaluate employees; set goals and provide coaching.
• Develop and monitor individual training plans to increase knowledge.
• Administer staffing schedules and set routine/seasonal hours.
• Maintain company assets, safety guidelines and preventive maintenance.
• Manage inventory accuracy and coordinate with Purchasing for resolution.
• Display and market products to attract customer interest and drive sales.
• Keep products organized, identified, and correctly priced.
• Survey customers for new product ideas and communicate to Purchasing and leadership.
• Manage ordering, quotations, order fulfilment and related tasks.
• Motivate and coach staff to improve customer experience and atmosphere.
• Manage store to meet budget and sales targets; ensure profitability.
• Establish competitive pricing for goods and services across markets.
• Handle cash, daily balances, and bank deposits.
• Oversee store safety program and incident reporting processes.
• Prioritize workflow for receiving, stocking, orders, and deliveries.
• Occasionally drive on company business.
• Maintain customer feedback ratings above 4.7.
• Work at least one Saturday per month.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Branch General Manager

Tucson, AZ, US

Branch Manager

Job Description

JOB TITLE: Branch Manager

COMPANY OVERVIEW:

Industrial Metal Supply, founded in 1948, is a leading metals distributor with seven locations serving California and Arizona. We are entering an exciting new growth phase as we strive to further expand our brand awareness while enhancing our customer experience. IMS is committed to safety, quality, reliability, and operational excellence across all areas of the business.

POSITION OVERVIEW:

Responsible for overseeing the daily operations of an IMS store. Ensures that the highest quality standards and exceptional customer service are maintained and provided at all times. Collaborates with the Manager of Store Operations and Human Resources to train store employees and managers of store operations. Contributes to the maintenance of Company property, the cleanliness and organization of stores, and the products sold within. Performs related work as required.

RESPONSIBILITIES:

• Makes every effort to exceed customers’ expectations, ensuring customers’ complete satisfaction.
• Develops and maintains an entrepreneurial spirit throughout the store and creates manager specials, etc.
• Assists the Human Resources Department in hiring, training, and developing store employees.
• Effectively manages the employee development process through mentoring, setting goals and expectations, coaching and counseling as required, and performing employee appraisals and evaluations.
• Develops and monitors individual employee training plans to continually increase knowledge and experience.
• Administers employee staffing schedule. Recommends routine and seasonal hours of operations.
• Assists with the upkeep and preservation of Company assets, including buildings, all equipment, and employee amenities, to include adherence to preventive maintenance guidelines and quality requirements for measuring devices, tools, equipment, and safety.
• Effectively manages store inventory and product inventory accuracy and reports findings to purchasing for resolution.
• Displays and markets retail items in a manner that promotes the customer’s attention and interest in Company products, to encourage and improve sales.
• Keeps store products well organized, clearly identified and properly priced.
• Surveys customers to identify potential new products before communicating these ideas to Purchasing, the Manager of Store Operations, and the General Manager.
• Manages the store ordering process, including responding to inquiries, providing quotations, order fulfillment, and related tasks.
• Motivates and coaches store employees to create a positive, upbeat atmosphere with the goal of improving the customer experience.
• Manages the store to meet budget requirements.
• Sets goals and sales targets for individual salespeople.
• Targets profitability through daily and monthly reviews
• Establishes and maintains criteria for competitively pricing Company goods and services to specific markets.
• Administers cash, daily balance sheets, cash register records, and bank deposits.
• Manages the store safety program, with the well-being of customers and employees in mind.
• Coaches employees on safety protocol, opportunities, and any customer or employee accident reporting process.
• Prioritizes the store workflow with respect to receiving goods and services directly or through company transfers, stocking of store items, pulling orders, processing orders, and the delivery of orders.
• Drives on company business.
• Maintains customer feedback ratings over the minimum required of 4.7.
• Works at least one Saturday per month.
• Performs other duties as required.

BENEFITS & PERKS:

As an IMS employee, you can expect a comprehensive Health and Wellness Benefits program including the following:

• PTO: Starts accruing on your first day with the option to either use these as days off or request a vacation payout for some unused time.
• Medical: Three Anthem Plans to choose from
• Dental: Choose from Sun Life HMO or Guardian Dental PPO
• Vision: Coverage through EyeMed
• Tax Savings Accounts: HSA (for qualified plans), FSA, Limited FSA, Commuter
• 401(k) with matching through Fidelity
• Company Paid Benefits: Basic Life and AD&D, Short Term Disability, Employee Assistance Program (EAP), Benefit and Pharmacy Advocacy access.
• Voluntary (Employee Paid) Benefits: Life and A&D, Long Term Disability, Pet Insurance, Accident Insurance, Critical Illness Insurance, Hospital Indemnity

LIFE AT IMS

The Company strongly believes that the more diverse our team, the better our work will be. We are committed to equal opportunity employment and celebrate inclusion in all circumstances. As an employee, you can expect:

• A supportive, inclusive atmosphere on a team that values your contributions.
• An attractive and competitive compensation package.
• Opportunities for growth and development and offerings from our HR/People Resources team and Learning and Development program.
• In-office events, lunch and learns, and more.
• A generous and well-rounded benefits program featuring Vacation, Sick Leave, comprehensive medical benefits, 401k with company match, and much more.

Compensation Disclaimer: The salary range listed for this position reflects the potential earning range for the role. Starting compensation is determined based on a variety of factors, including relevant experience, skills, qualifications, education, and internal equity. Not all candidates will be hired at the top of the posted salary range.