Branch Operations Leader | Growth & Community Impact

US Lawns; Boise (ID); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

FSA

401(k)

Employee Stock Ownership Plan

Paid Vacation

Sick Time

Life Insurance

Long-term Disability Insurance

Job summary

D.L. Evans Bank in Boise, Idaho is seeking an Operations Supervisor to lead the branch’s daily operations, supervise staff, and ensure policy compliance while delivering prompt, professional service.

You will develop business with customers and local trade partners, oversee training, and help grow deposits and cross-sell services.

If you are a driven leader with a solid background in retail banking operations, join a community bank committed to teamwork and excellent customer service.

Qualifications

• Must have a high school diploma or GED; Associate's degree preferred.
• At least three years of experience in retail banking operations (teller/new accounts).
• Knowledge of branch operations policies and procedures.
• Proven track record in community involvement and business development.
• Supervisory experience preferred.
• Excellent written and verbal communication skills.
• Professional appearance and demeanor.

Responsibilities

• Directs and administers branch operations staff.
• Resolve customer requests promptly and professionally.
• Establishes and maintains professional relationships with customers and trade professionals.
• Stays informed on lending standards and related legal requirements.
• Ensures staff are well trained in all phases of their jobs.
• Directly supervises branch personnel to maintain high quality work and efficiency.
• Counsels customers on financial needs and services requested.
• Ensures branch operations comply with bank policies and regulations.
• Supervises scheduling and workflow of daily branch operations.
• Markets and cross-sells other bank products and services.
• Represents the bank in the community.

Skills

Customer service

Verbal communication

Supervisory experience

Policies & procedures knowledge

Education

High school diploma or GED

Associate's degree or equivalent preferred

Job description

D.L. Evans Bank in Boise, Idaho is seeking an Operations Supervisor to lead the branch’s daily operations, supervise staff, and ensure policy compliance while delivering prompt, professional service.

You will develop business with customers and local trade partners, oversee training, and help grow deposits and cross-sell services.

If you are a driven leader with a solid background in retail banking operations, join a community bank committed to teamwork and excellent customer service.