Operations Supervisor

D.L. Evans Bank; Salt Lake City (UT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Vacation

Sick Time

Life Insurance

Long-term Disability Insurance

Job summary

D.L. Evans Bank is seeking an Operations Supervisor in Utah to direct branch operations and staff, ensuring policy compliance and security. The role emphasizes training, customer service, and cross-selling services while supporting business development and community outreach.

Responsibilities include supervising daily workflows, maintaining accurate financial reporting, and acting as a bridge between customers and bank products. A strong leadership presence is essential.

Qualifications

• Education: High school diploma or GED required; AA/AS preferred.
• Experience: at least 3 years in retail banking operations.
• Skills: strong written and verbal communication; professional image.

Responsibilities

• Direct and administer branch operations and staff.
• Ensure adherence to operational and security policies.
• Train and supervise branch operations personnel.
• Provide prompt, professional customer service and cross-sell services.
• Drive business development and marketing of accounts.
• Balance daily transactions and report financial data as required.
• Serve as back-up to tellers/new accounts staff as needed.
• Represent the bank in the community and committees.

Skills

Communication

Customer service

Supervisory experience

Professional appearance

Education

Associate's degree or AA preferred

High school diploma or GED required

Job description

Job Description

The Operations Supervisor is responsible for directing and administering the operational efforts of the branch. He or she ensures that established operational and security policies and procedures are followed and is responsible training, directing, and supervising branch operations staff. The Operations Supervisor ensures that customers are promptly and professionally served and provides general bank information and cross-sells services. In addition, he/she is responsible for business development and marketing of existing and prospective accounts.

The Operations Supervisor is responsible for directing and administering the operational efforts of the branch. He or she ensures that established operational and security policies and procedures are followed and is responsible training, directing, and supervising branch operations staff. The Operations Supervisor ensures that customers are promptly and professionally served and provides general bank information and cross-sells services. In addition, he/she is responsible for business development and marketing of existing and prospective accounts.

Qualifications

• High school diploma or GED required; Associate's degree (A.A.) or equivalent from a two-year college or technical school preferred
• At least three years of experience in retail banking operations (teller/new accounts) required
• Knowledge of operations policies, and procedures required
• Proven track record of community/civic/trade organization involvement and business development
• Supervisory experience preferred
• Excellent written and verbal communication skills
• Professional appearance, dress, and attitude

Responsibilities

• Ensures that customers' requests and questions are promptly resolved
• Establishes and maintains effective and professional business relations with customers and trade professionals
• Stays informed regarding changes in lending standards and related legal requirements
• Ensures that personnel are well trained in all phases of their respective jobs
• Directly supervises branch personnel ensuring that high quality work and efficiency in operations are maintained
• Counsels customers regarding their financial needs and services requested
• Ensures that operations are conducted in accordance with established Bank policies and with legal and regulatory requirements
• Supervises work scheduling and workflow of daily routine operations
• Serves as a back-up to the teller and new accounts positions as needed
• Compiles and accurately reports all financial data as required by government regulations
• Implements changes to established policies and procedures within the branch
• Ensures that all branch transactions are balanced at the close of each day
• Oversees individual accountability for the handling of cash and assists tellers in resolving balancing problems
• Markets and cross-sells other bank products and services
• Supervises work scheduling and workflow of branch operations staff
• Provides leadership through effective objective goal setting and communication
• Maintains the professional reputation of D.L. Evans Bank
• Keeps management informed of area activities and any significant problems or concerns
• Attends and participates in meetings and committees as required
• Serves as a representative for D.L. Evans Bank in the community

Company Description

D.L. Evans Bank is a community bank and has been since 1904. For many years, we have provided premier banking services to the residents of Southern Idaho and Northern Utah while fostering a working environment for our employees dedicated to teamwork and excellent customer service. If you are a dynamic and customer-driven individual, whether an experienced banker or just beginning your career, we encourage you to continue with this applicant friendly, online job application!

D.L. Evans Bank is an Equal Opportunity Employer – veterans/individuals with disabilities. VEVRAA Federal Contractor. EOE/AA/Vets/IWD.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• FSA
• 401(k)
• Employee Stock Ownership Plan
• Paid Vacation
• Sick Time
• Life Insurance
• Long-term Disability Insurance