Operations Supervisor

US Lawns; Murray (UT); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

FSA

401(k)

Employee Stock Ownership Plan

Paid Vacation

Sick Time

Life Insurance

Long-term Disability Insurance

Job summary

D.L. Evans Bank in Utah is seeking an Operations Supervisor to lead branch operational activities and ensure adherence to policies and security procedures. You will train staff, supervise daily operations, and support customer service and cross-selling efforts.

The role emphasizes business development, marketing of accounts, and maintaining strong customer relationships while ensuring compliance with lending standards and regulations. Excellent communication and leadership are essential.

Qualifications

• High school diploma or GED required; Associate's degree preferred
• At least three years of experience in retail banking operations
• Knowledge of operations policies and procedures
• Proven track record of community involvement and business development
• Supervisory experience preferred
• Excellent written and verbal communication skills
• Professional appearance, dress, and attitude

Responsibilities

• Directs and administers the branch's operational efforts
• Trains, directs, and supervises branch operations staff
• Ensures customers are promptly and professionally served and cross-sells services
• Maintains effective and professional business relations with customers and trade professionals
• Stays informed regarding changes in lending standards and legal requirements
• Ensures personnel are well trained in all phases of their jobs
• Supervises branch personnel to maintain high quality work and efficiency
• Counsels customers regarding financial needs and services requested
• Ensures operations comply with Bank policies and legal/regulatory requirements
• Supervises scheduling and workflow of daily operations
• Serves as back-up to teller and new accounts positions
• Generates and reports financial data per government regulations
• Implements changes to policies and procedures within the branch
• Ensures all branch transactions balance at close
• Oversees cash handling and assists tellers with balancing
• Markets and cross-sells other bank products and services
• Provides leadership through objective goals and communication
• Maintains the professional reputation of the bank
• Keeps management informed of area activities and problems
• Attends meetings and committees as required
• Represents the bank in the community

Skills

Communication skills

Education

High school diploma or GED

Associate's degree (A.A.) preferred

Job description

Job Description

The Operations Supervisor is responsible for directing and administering the operational efforts of the branch. He or she ensures that established operational and security policies and procedures are followed and is responsible training, directing, and supervising branch operations staff. The Operations Supervisor ensures that customers are promptly and professionally served and provides general bank information and cross-sells services. In addition, he/she is responsible for business development and marketing of existing and prospective accounts.

Qualifications

• High school diploma or GED required; Associate's degree (A.A.) or equivalent from a two-year college or technical school preferred
• At least three years of experience in retail banking operations (teller/new accounts) required
• Knowledge of operations policies, and procedures required
• Proven track record of community/civic/trade organization involvement and business development
• Supervisory experience preferred
• Excellent written and verbal communication skills
• Professional appearance, dress, and attitude

Responsibilities

• Ensures that customers' requests and questions are promptly resolved
• Establishes and maintains effective and professional business relations with customers and trade professionals
• Stays informed regarding changes in lending standards and related legal requirements
• Ensures that personnel are well trained in all phases of their respective jobs
• Directly supervises branch personnel ensuring that high quality work and efficiency in operations are maintained
• Counsels customers regarding their financial needs and services requested
• Ensures that operations are conducted in accordance with established Bank policies and with legal and regulatory requirements
• Supervises work scheduling and workflow of daily routine operations
• Serves as a back-up to the teller and new accounts positions as needed
• Compiles and accurately reports all financial data as required by government regulations
• Implements changes to established policies and procedures within the branch
• Ensures that all branch transactions are balanced at the close of each day
• Oversees individual accountability for the handling of cash and assists tellers in resolving balancing problems
• Markets and cross-sells other bank products and services
• Supervises work scheduling and workflow of branch operations staff
• Provides leadership through effective objective goal setting and communication
• Maintains the professional reputation of D.L. Evans Bank
• Keeps management informed of area activities and any significant problems or concerns
• Attends and participates in meetings and committees as required
• Serves as a representative for D.L. Evans Bank in the community

Company Description

D.L. Evans Bank is a community bank and has been since 1904. For many years, we have provided premier banking services to the residents of Southern Idaho and Northern Utah while fostering a working environment for our employees dedicated to teamwork and excellent customer service. If you are a dynamic and customer-driven individual, whether an experienced banker or just beginning your career.

D.L. Evans Bank is an Equal Opportunity Employer – veterans/individuals with disabilities. VEVRAA Federal Contractor. EOE/AA/Vets/IWD.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• FSA
• 401(k)
• Employee Stock Ownership Plan
• Paid Vacation
• Sick Time
• Life Insurance
• Long-term Disability Insurance