Operations Supervisor/Officer

US Lawns; Meridian (ID); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

FSA

401(k)

Employee Stock Ownership Plan

Paid Vacation

Sick Time

Life Insurance

Long-term Disability Insurance

Job summary

D.L. Evans Bank seeks an Operations Supervisor to direct branch operations, ensure adherence to policies, and train staff to deliver prompt, professional service. The role includes balancing daily transactions, supervising scheduling, and supporting cross-sell efforts to grow business.

As a community bank since 1904, we value teamwork, customer focus, and compliance with regulatory standards. Join a culture committed to service excellence and career development in southern Idaho.

Qualifications

• High school diploma or GED required.
• Associate's degree or equivalent preferred.
• Experience in retail banking operations or similar roles is desirable.
• Strong written and verbal communication skills.

Responsibilities

• Direct and administer branch operational efforts while ensuring policies and procedures are followed.
• Train, direct, and supervise branch operations staff and back-up teller/new accounts coverage.
• Balance branch transactions at close and report financial data as required by regulations.
• Counsel customers and cross-sell bank products and services.
• Develop business and market existing and prospective accounts in the community.

Skills

Communication skills

Supervisory experience

Customer service

Problem solving

Education

High school diploma or GED

Associate's degree or equivalent preferred

Job description

Job Description

The Operations Supervisor is responsible for directing and administering the operational efforts of the branch. He or she ensures that established operational and security policies and procedures are followed.He or she is also responsible training, directing and supervising branch operations staff. The Operations Supervisor ensures that customers are promptly and professionally served andprovides general bank information and cross-sells services. He or she is responsible for business development and marketing of existing and prospective accounts.

RESPONSIBILITIES

• Ensures that operations are conducted in accordance with established Bank policies and with legal and regulatory requirements
• Supervises work scheduling and workflow of daily routine operations
• Serves as a back-up to the teller and new accounts positions as needed
• Compiles and accurately reports all financial data as required by government regulations
• Implements changes to established policies and procedures within the branch
• Ensures that all branch transactions are balanced at the close of each day
• Counsels customers regarding their financial needs and services requested
• Oversees individual accountability for the handling of cash and assists tellers in resolving balancing problems
• Ensures that customers' requests and questions are promptly resolved
• Establishes and maintains effective and professional business relations with customers and trade professionals
• Markets and cross-sells other bank products and services
• Stays informed regarding changes in lending standards and related legal requirements
• Directly supervises branch personnel ensuring that high quality work and efficiency in operations are maintained
• Supervises work scheduling and workflow of branch operations staff
• Provides leadership through effective objective goal setting and communication
• Ensures that personnel are well trained in all phases of their respective jobs
• Serves as a representative for D.L. Evans Bank in the community
• Keeps management informed of area activities and any significant problems or concerns
• Attends and participates in meetings and committees as required
• Maintains the professional reputation of D.L. Evans Bank

QUALIFICATIONS

• High school diploma or GED required
• At least three years of previous experience in retail banking operations (teller/new accounts) required
• Knowledge of operations policies, and procedures required
• Proven track record of community/civic/trade organization involvement and business development
• Excellent written and verbal communication skills
• Previous supervisory experience preferred
• Associate's degree (A.A.) or equivalent from a two-year College or technical school preferred
• Professional appearance, dress, and attitude

Company Description

D.L. Evans Bank is a community bank and has been since 1904. For many years, we have provided premier banking services to the residents of Southern Idaho and Northern Utah while fostering a working environment for our employees dedicated to teamwork and excellent customer service. If you are a dynamic and customer-driven individual, whether an experienced banker or just beginning your career, we encourage you to continue with this applicant friendly, online job application! D.L. Evans Bank is an Equal Opportunity Employer – veterans/individuals with disabilities. VEVRAA Federal Contractor. EOE/AA/Vets/IWD.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• FSA
• 401(k)
• Employee Stock Ownership Plan
• Paid Vacation
• Sick Time
• Life Insurance
• Long-term Disability Insurance