Branch Operations Leader: Elevate Client Experience

Aumni; Foley (AL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health care coverage

On-site health and wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

Chase is seeking a Branch Operations Lead to partner with the Branch Manager and team in delivering exceptional client experiences at the Foley, AL location. You will oversee daily branch operations, assist clients with transactions, and promote self-service options while maintaining strong control and policy adherence.

The role emphasizes leadership, client engagement, and collaboration with specialists to meet diverse financial needs and compliance standards.

Qualifications

• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.
• Strong commitment to accuracy and compliance with policies.

Responsibilities

• Collaborate with Branch Manager to create a welcoming atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients to understand needs and guide them to self-service options.
• Lead branch operations, including cash devices and adherence to policies.
• Introduce clients to the team and assist with specialized financial needs.
• Support loss control, compliance, and audits to ensure smooth operation.

Skills

Customer service

Leadership

Regulatory compliance

Detail orientation

Communication

Team collaboration

Education

High school diploma or GED

College degree or military equivalent

Tools

Cash handling procedures

ATM/cash vault operations

Job description

Chase is seeking a Branch Operations Lead to partner with the Branch Manager and team in delivering exceptional client experiences at the Foley, AL location. You will oversee daily branch operations, assist clients with transactions, and promote self-service options while maintaining strong control and policy adherence.

The role emphasizes leadership, client engagement, and collaboration with specialists to meet diverse financial needs and compliance standards.