Branch Operations Leader: Elevate Client Experience

JPMorgan Chase & Co.; Canton (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Branch Operations Lead to oversee day-to-day branch activities in Canton, OH. You will lead a team, ensure accurate transactions, and uphold policies while guiding clients to self-service options to enhance their banking experience.

You will collaborate with the Branch Manager to maintain strong client relationships, promote compliance, and deliver exceptional service during all branch hours.

Qualifications

• At least 1 year of retail banking experience.
• Ability to work branch hours including weekends and evenings.
• Clear understanding of banking policies and regulatory requirements.
• Strong attention to detail and organizational skills.
• Desire to educate and guide branch staff and clients.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch experience.
• Greet clients, assist with transactions, manage lobby flow and scheduling.
• Communicate clearly to understand client needs and guide them appropriately.
• Lead branch operations, cash devices, and adherence to policies.
• Introduce clients to the branch team and specialized financial services.
• Promote self-service options to simplify banking for clients.
• Support loss control, compliance, and audits with the Branch Manager.

Skills

Regulatory compliance

Detail orientation

Leadership

Client education

Relationship building

Retail banking

Team collaboration

Flex hours

Education

High school diploma

College degree or military equivalent

Job description

JPMorgan Chase & Co. is seeking a Branch Operations Lead to oversee day-to-day branch activities in Canton, OH. You will lead a team, ensure accurate transactions, and uphold policies while guiding clients to self-service options to enhance their banking experience.

You will collaborate with the Branch Manager to maintain strong client relationships, promote compliance, and deliver exceptional service during all branch hours.