Branch Leader: Growth, Coaching & Customer Experience

PNC; Prescott (AZ); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

PNC is hiring a Branch Manager in Prescott, AZ. You will lead branch operations, drive revenue growth, and deliver a differentiated customer experience across in-branch and digital channels. Focus on risk management, talent development, and partner ecosystem leadership to achieve financial objectives and customer loyalty.

You will coach the team, oversee onboarding and performance, and align with corporate values to ensure regulatory compliance and strong community presence.

Qualifications

• Roles at this level typically do not require a university/college degree, but do require related experience or product knowledge to accomplish primary duties.
• Typically 5+ years of related experience, and at least 2 years of previous supervisory experience is required.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

• Manages priorities through planning and execution to drive all aspects of branch performance.
• Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well being.
• Creates a differentiated customer experience, making banking easy in an omni channel environment.
• Leads and influences the agenda of a broad range of eco-system partners.
• Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members.

Skills

Accountability

Banking

Client Counseling

Customer Experience

Customer Loyalty

Decision Making

People Management

Proactive Behavior

Results-Oriented

Education

No Degree

Job description

PNC is hiring a Branch Manager in Prescott, AZ. You will lead branch operations, drive revenue growth, and deliver a differentiated customer experience across in-branch and digital channels. Focus on risk management, talent development, and partner ecosystem leadership to achieve financial objectives and customer loyalty.

You will coach the team, oversee onboarding and performance, and align with corporate values to ensure regulatory compliance and strong community presence.