Branch Operations Leader – Customer Growth & Service

Texas National Bank; Rio Grande City (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Texas National Bank is seeking a Lobby Operations Supervisor to manage daily branch operations, drive customer service excellence, and lead a team of lobby staff. You will ensure secure, compliant, efficient service and support deposit growth and sales referrals.

This role requires strong leadership, coaching, and problem solving, with responsibilities including scheduling, oversight of lobby procedures, training, and maintaining knowledge of bank products and policies.

Qualifications

• Bachelor's degree in Business or related field preferred.
• 3+ years banking experience with at least 2 years in supervision in a branch setting.
• Excellent verbal, written, and interpersonal communication skills.
• Excellent PC skills, including Microsoft Office products.

Responsibilities

• Manages employees, organizes and directs activities, maximizes branch profitability, provides high level of customer service, and has overall daily operational responsibility for the performance of a full-service branch.
• Recruits, selects, trains, motivates, and develops staff; conducts performance appraisals; final authority for issue resolution at branch level.
• Oversees organization of branch sales, operations and service processes to maximize customer service and staff productivity.
• Calls on prospective and existing customers to develop professional relationships; solicits new business.
• Monitor and oversee lobby service procedures and transactions; approve checks and review large items.

Skills

Leadership

Customer service

Sales awareness

Communication

Education

Bachelor's degree in Business or related field

Tools

Microsoft Office

Job description

Texas National Bank is seeking a Lobby Operations Supervisor to manage daily branch operations, drive customer service excellence, and lead a team of lobby staff. You will ensure secure, compliant, efficient service and support deposit growth and sales referrals.

This role requires strong leadership, coaching, and problem solving, with responsibilities including scheduling, oversight of lobby procedures, training, and maintaining knowledge of bank products and policies.