Regional Banking Operations Leader

American National Bank & Trust; Dallas (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

American National Bank & Trust in Dallas is seeking a Regional Lobby Services Manager to oversee daily Lobby Services operations across the Dallas/Ft. Worth Metroplex. You will ensure customer satisfaction and regulatory compliance while supervising Lobby Service Representatives.

You will collaborate with the Deposit Services Director to implement policies, develop training, and support branch operations, including customer service excellence and service continuity across centers.

Qualifications

• Minimum 3–4 years of banking experience with emphasis on branch operations.
• Minimum 2 years of management or supervisory experience.
• Bachelor's degree in business, finance, or related field preferred.
• Strong customer service and communication skills.
• Ability to develop, implement and maintain operational policies and procedures.

Responsibilities

• Lead and oversee daily operations of Lobby Services, ensuring compliance with bank policies and regulatory requirements.
• Partner with Deposit Services Director to develop, maintain, and communicate operational policies and best practices.
• Develop and deliver training to support regulatory compliance and exceptional customer experience across all financial centers.
• Serve as SME for branch operations; provide guidance and escalation on complex issues.
• Participate in development, testing, and support of new products, services, or software affecting retail banking operations.
• Foster relationships with branch personnel and other departments to ensure consistent service delivery.
• Monitor performance and recommend process improvements, training needs, and compliance enhancements.
• Ensure adherence to BSA/AML, OFAC, CIP and internal controls; maintain knowledge of related requirements.
• Maintain expertise in retail banking products, account opening procedures, teller operations, safe deposit, ATM operations and related systems.
• Provide branch support for LSRs/Tellers and coverage in DFW; assist with customer service and transactions.
• Coach and mentor staff; ensure completion of required training and development.

Skills

10-key by touch

Interpersonal communication

Customer service mindset

Attention to detail

Education

Bachelor's degree in business, finance, or related field

Tools

Microsoft Excel

Financial spreading software

Microsoft Office Suite

Job description

American National Bank & Trust in Dallas is seeking a Regional Lobby Services Manager to oversee daily Lobby Services operations across the Dallas/Ft. Worth Metroplex. You will ensure customer satisfaction and regulatory compliance while supervising Lobby Service Representatives.

You will collaborate with the Deposit Services Director to implement policies, develop training, and support branch operations, including customer service excellence and service continuity across centers.