Branch Operations Leader – Customer Experience & Growth

AppleOne Employment Services; Santa Monica (CA); Sur place; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Career growth

Paid volunteer hours

Mileage reimbursement

Résumé du poste

AppleOne Employment Services in Santa Monica, CA is seeking a Branch Operations Specialist or Branch Operations Officer for a full-time role in retail banking. This opportunity emphasizes leadership, operational excellence, and delivering outstanding client service in a community bank setting.

The position offers coaching and development opportunities, staff scheduling, and a clear path to leadership, with a focus on compliance, relationship building, and branch performance. Notary preferred.

Qualifications

• 5+ years of banking experience
• 2+ years of supervisory experience
• 2+ years of banking operations experience
• Strong knowledge of retail banking procedures and compliance
• Notary Public preferred

Responsabilités

• Lead daily branch operations and ensure smooth workflow
• Schedule staff and maintain appropriate branch coverage
• Coach, train, and support branch team members
• Ensure compliance with banking regulations, policies, and procedures
• Maintain branch security and operational controls
• Handle escalated customer service issues and account concerns
• Review branch reports, exceptions, and operational documentation

Connaissances

Banking experience

Supervisory experience

Leadership

Outils

Microsoft Office

Banking platforms

Description du poste

AppleOne Employment Services in Santa Monica, CA is seeking a Branch Operations Specialist or Branch Operations Officer for a full-time role in retail banking. This opportunity emphasizes leadership, operational excellence, and delivering outstanding client service in a community bank setting.

The position offers coaching and development opportunities, staff scheduling, and a clear path to leadership, with a focus on compliance, relationship building, and branch performance. Notary preferred.