Branch Operations Leader | Customer Experience & Growth

Farmers & Merchants Bank of Central California; Rio Vista (CA); On-site; USD 71,000 - 85,000; Full time

Job summary

Farmers & Merchants Bank of Central California is seeking an Operations Supervisor to assist the Branch Manager in achieving sales, customer experience, operations, premises, and productivity goals at the branch. This role directly oversees teller staffing, scheduling, training, and daily performance to ensure smooth branch operations.

The ideal candidate has 3–5 years in financial services, strong risk-based decision making, and a proven track record in coaching staff while maintaining

Qualifications

• High school diploma or equivalent required; AA degree or higher preferred.
• 3–5 years of financial services experience, including supervisory branch operations.
• Credit history check required.

Responsibilities

• Support Branch Manager in achieving sales, customer experience, operations, premises, and productivity goals.
• Staffing, scheduling, training and performance of teller duties on a daily basis.
• Inspire and motivate staff to adhere to bank policies, procedures and controls.
• Model exemplary customer service and cross-sell bank products and services.
• Maintain a positive community reputation for the Bank.

Skills

Risk-based decisions

Problem solving

Coaching staff

Customer service

Team leadership

Cross-training

Education

High school diploma or equivalent

AA degree or higher preferred

Tools

Windows

Outlook

SilverLake

Job description

Farmers & Merchants Bank of Central California is seeking an Operations Supervisor to assist the Branch Manager in achieving sales, customer experience, operations, premises, and productivity goals at the branch. This role directly oversees teller staffing, scheduling, training, and daily performance to ensure smooth branch operations.

The ideal candidate has 3–5 years in financial services, strong risk-based decision making, and a proven track record in coaching staff while maintaining