Branch Operations Leader & Customer Experience Coach

Ameris Bank; Savannah (GA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Paid Sick and Vacation Leave

11 Holidays

Job summary

Ameris Bank in Savannah, GA is seeking an experienced Branch Manager to lead daily operations, oversee lobby and teller activities, and drive exceptional customer service. You will supervise staff, schedule, audit for compliance, and partner with leadership to meet branch goals while modeling the bank's core values.

This role requires 3+ years in retail banking with supervisory experience and strong knowledge of banking policies. Some travel to other branches and Saturdays may be required.

Qualifications

• 3+ years of retail banking experience required.
• Supervisory, leadership or mentoring experience required.
• Branch operations experience required.
• Cross selling experience required.
• Sales management experience preferred.
• Consumer credit experience preferred.

Responsibilities

• Supervise the branch operations including lobby and teller line, staffing, audits, evaluation of employee performance, and compliance.
• Recruit, train, coach, lead, schedule, motivate, and evaluate the work of a team.
• Optimize use of resources to meet branch operational needs.
• Demonstrate sales strategies to attract, expand, and retain customer relationships and achieve sales objectives.
• Oversee customer experience, assess feedback, identify improvement opportunities, and resolve complex problems to ensure service excellence.
• Manage branch safety, security, and compliance; protect against fraud and risk.
• Perform regular audits of vault and teller cash with proper documentation.
• Represent the bank in business development efforts and community functions.
• Maintain knowledge of banking products, programs, services, and promotions.
• Lead or co-facilitate training and staff meetings; provide backup support to other branches.

Skills

Team player

Strong communication

Branch operations

Banking policies

PC proficiency

Google Docs

Microsoft Office

Education

Bachelor's degree in business or related field

Job description

Ameris Bank in Savannah, GA is seeking an experienced Branch Manager to lead daily operations, oversee lobby and teller activities, and drive exceptional customer service. You will supervise staff, schedule, audit for compliance, and partner with leadership to meet branch goals while modeling the bank's core values.

This role requires 3+ years in retail banking with supervisory experience and strong knowledge of banking policies. Some travel to other branches and Saturdays may be required.