Branch Operations & Sales Leader

Ameris Bank; Thomasville (GA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Retirement Plan

Paid Sick and Vacation Leave

Volunteer/Service Day

Employee Stock Purchase Plan

Life Insurance

Job summary

Ameris Bank in Thomasville, GA is seeking a Branch Supervisor to lead daily operations, coach a frontline team, and ensure outstanding service across the lobby and teller line.

You will manage staffing, audits, compliance, and safety, drive sales strategies, and represent the bank in community activities. A high school diploma is required, with a bachelor's degree preferred; cross-branch travel may be needed.

Qualifications

• Highly motivated team-player with ability to develop and maintain collaborative relationships.
• Strong written and verbal communication skills.
• Knowledge of branch operations.
• Knowledge of banking policies and procedures.
• Intermediate PC proficiency.
• Intermediate proficiency in Google Docs and Microsoft Office products.

Responsibilities

• Supervise the operations of the branch including the lobby and teller line, establishing staffing schedules, performing audits, evaluating employee performance, and monitoring compliance.
• Recruit, train, coach, lead, schedule, motivate, and evaluate the work of a team.
• Responsible for optimizing use of resources to meet operational needs of the branch.
• Demonstrate effective sales strategies to attract, expand, and retain customer relationships and guide team to achieve sales objectives through action planning.
• Oversee the customer experience within the branch assessing customer and employee feedback, identifying opportunities for improvement, and researching and resolving complex problems to ensure customer service excellence.
• Manage branch safety, security, and compliance.
• Protect against criminal or fraudulent activity, risk or exposure.
• Perform regular audits of vault and teller cash with proper documentation.
• Represent the bank in business development efforts and at networking and community functions.
• Maintain a working knowledge of banking products, programs, services, and promotions.
• Lead or co-facilitate training and staff meetings.
• Provide backup support to other branches as needed.
• Approve policy exceptions within authorized limits.
• Responsible for achievement of branch objectives, sales and service objectives as set by leadership.
• May perform all sales and service functions of the branch as needed.
• Demonstrate leadership skillset with ability to develop and maintain collaborative relationships, coach, mentor, and retain a high performing team.
• Practices ethical sales behaviors in accordance with the Bank's Core Values of Integrity and Honesty.
• Always act in the best interest of the customer when offering additional products and services.
• Ability to work with flexible schedule, Saturdays, and to accommodate travel to different branches as needed.

Skills

Team player

Communication skills

Branch operations

Banking policies

PC proficiency

Google Docs

Microsoft Office

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Google Docs

Microsoft Office

Job description

Ameris Bank in Thomasville, GA is seeking a Branch Supervisor to lead daily operations, coach a frontline team, and ensure outstanding service across the lobby and teller line.

You will manage staffing, audits, compliance, and safety, drive sales strategies, and represent the bank in community activities. A high school diploma is required, with a bachelor's degree preferred; cross-branch travel may be needed.