Branch Operations Leader: Client Experience & Team Coaching

J.P. Morgan; New York (NY); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Health coverage

Wellness centers on-site

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

Chase is seeking an Assistant Branch Manager-Operations to support the Branch Manager in running daily operations and delivering outstanding client experiences. You will coach Associate Bankers, ensure compliance with banking regulations, and foster a welcoming, high-performing branch culture.

The role emphasizes leadership, operational excellence, and a customer-first mindset, with a focus on staff development, audits, and loss control within a dynamic banking environment.

Qualifications

• 2+ years of management or retail banking experience.
• Ability to lead and coach a team to deliver exceptional client experiences.

Responsibilities

• Lead and coach Associate Bankers to handle transactions accurately and provide client experiences.
• Collaborate with Branch Manager to manage day-to-day branch operations and a welcoming atmosphere.
• Greet clients warmly and build trusted relationships.
• Plan staffing to meet branch needs while aligning with branch priorities.
• Oversee operations, loss control, compliance, and audits for smooth, secure functioning.
• Engage clients with clear communication, resolve issues promptly and accurately.
• Promote self-service options to simplify the customer banking experience.

Skills

Leadership

Operational excellence

Customer service

Regulatory compliance

Team coaching

Analytical thinking

Education

High school diploma or GED

Job description

Chase is seeking an Assistant Branch Manager-Operations to support the Branch Manager in running daily operations and delivering outstanding client experiences. You will coach Associate Bankers, ensure compliance with banking regulations, and foster a welcoming, high-performing branch culture.

The role emphasizes leadership, operational excellence, and a customer-first mindset, with a focus on staff development, audits, and loss control within a dynamic banking environment.