Branch Operations Leader, Commercial Lines (Hybrid/Remote)

Insurance Office Of America, Inc.; Rock Hill (SC); Remote; USD 95,000 - 105,000; Full time

Benefits offered by this job

Competitive salaries and bonus

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sick时间

Professional growth and career progres

Respectful culture and work/familylife

Community service commitment

Supportive teammates and rewarding env

Job summary

Insurance Office of America is seeking a Branch Operations Manager for our Commercial Lines division. This role leads the branch operations team, implements strategic plans, and ensures financial performance while maintaining high service standards. Travel to/from Charleston and Columbia offices may be required.

The ideal candidate has 5+ years in commercial insurance, 2+ years of supervisory experience, and active P&C licensing. CISR/CIC is preferred; MS Office proficiency is expected.

Qualifications

• 5+ years of commercial insurance industry experience
• 2+ years of management / supervisor experience
• Active P&C licensing
• CISR or CIC designation (preferred)
• Outstanding communication, people management, and negotiation skills
• Proficiency in MS Office

Responsibilities

• Direct daily activities and workflow of the branch team.
• Drive annual strategic and tactical plans for the branch.
• Manage branch P&L, control costs, and achieve financial goals.
• Understand and manage the annual budget.
• Communicate leadership vision/mission for the branch.
• Build and manage a qualified operations team.
• Participate in recruitment and evaluate merger/acquisition opportunities.
• Ensure compliance with HR processes and policies.
• Establish and monitor productivity, efficiency, quality, and service standards.
• Encourage growth and development of personnel.
• Develop future branch operations leaders.
• Promote IOA culture and improve engagement.
• Identify gaps and implement corrective actions.
• Monitor and interpret performance data.
• Maintain communication with Regional Director of Operations and sales leadership.
• Resolve operational issues with Branch 1099 sales personnel.
• Develop core work processes and ensure policy enforcement.
• Maintain high technical competence and industry expertise.
• Continuously improve management and leadership skills.
• Develop and maintain positive relationships with IOA leadership and employees.
• Demonstrate integrity and leadership.

Skills

Communication

People management

Leadership

Negotiation

MS Office

Education

P&C license

CISR or CIC designation

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking a Branch Operations Manager for our Commercial Lines division. This role leads the branch operations team, implements strategic plans, and ensures financial performance while maintaining high service standards. Travel to/from Charleston and Columbia offices may be required.

The ideal candidate has 5+ years in commercial insurance, 2+ years of supervisory experience, and active P&C licensing. CISR/CIC is preferred; MS Office proficiency is expected.