Branch Operations Leader – Commercial Lines (Hybrid)

Insurance Office Of America; Mount Pleasant (SC); Hybrid; USD 80.000 - 105.000; Vollzeit

Benefits dieser Stelle

Bonus potential

Health insurance

401K with employer match

Career progression

Zusammenfassung

Insurance Office of America is seeking a Branch Operations Manager for the Charleston area. The role leads branch operations, manages the team, implements strategic plans, budgets, and reporting, and includes serving as Account Manager for a designated book of business.

The ideal candidate holds an active P&C license with 2+ years in supervision, and demonstrates strong communication, negotiation, and MS Office skills. Hybrid schedule with 1–2 days in the office.

Qualifikationen

• 5+ years of commercial insurance industry experience
• 2+ years of management / supervisor experience
• Active P&C license required
• CISR or CIC designation preferred
• Strong communication, people management, and negotiation skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma or equivalent

Aufgaben

• Direct daily activities and workflow of the branch team.
• Drive annual strategic and tactical plans for the branch.
• Manage branch P&L, control costs, and achieve financial goals.
• Understand and manage the annual budget.
• Communicate leadership vision to the branch.
• Build and manage an operations team.
• Participate in recruitment and evaluate merger/acquisition opportunities.
• Ensure compliance with HR processes and policies.
• Establish and monitor productivity, quality, and service standards.
• Encourage growth and development of personnel.
• Develop future branch operations leaders.
• Promote IOA values and engagement.
• Monitor performance data and address gaps.
• Maintain communication with Regional Director of Operations and sales leadership.
• Resolve operational issues with Branch 1099 sales personnel.
• Develop and enforce core work processes and policies.
• Maintain high technical competence and industry knowledge.
• Foster positive relationships with IOA leadership and employees.

Kenntnisse

Communication

People management

Negotiation

MS Office

Ausbildung

High School Diploma

Active P&C license

CISR or CIC designation

Tools

MS Office

Jobbeschreibung

Insurance Office of America is seeking a Branch Operations Manager for the Charleston area. The role leads branch operations, manages the team, implements strategic plans, budgets, and reporting, and includes serving as Account Manager for a designated book of business.

The ideal candidate holds an active P&C license with 2+ years in supervision, and demonstrates strong communication, negotiation, and MS Office skills. Hybrid schedule with 1–2 days in the office.