Branch Ops Leader, Commercial Lines (Hybrid/Remote)

Insurance Office Of America, Inc.; Irmo (SC); Hybrid; USD 95,000 - 105,000; Full time

Benefits offered by this job

Competitive salaries

Company-paid health insurance

Paid holidays and vacation

401K with employer match

Professional growth opportunities

Work-life balance

Community service

Job summary

Insurance Office of America, Inc. is seeking a Branch Operations Manager for Commercial Lines to lead the branch's insurance operations, drive performance, budgeting, and service quality. You will also participate in agency acquisitions and manage an assigned book of business as Account Manager.

The role requires a valid P&C license and 2+ years of supervisory experience, with remote work possible but travel to Charleston/Columbia offices as needed.

Qualifications

• 5+ years of commercial insurance industry experience with deep knowledge
• 2+ years of management / supervisor experience
• Active P&C license held and current
• CISR or CIC designation (preferred)
• Outstanding communication, people management, and negotiation skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma or equivalent

Responsibilities

• Lead branch operations management activities within the assigned IOA branch.
• Manage operations team performance and budgeting, with goal setting and reporting.
• Implement policies and procedures, and ensure HR compliance.
• Participate in producer/agency acquisition and integration.
• Serve as Account Manager for an assigned book of business.
• Drive productivity, quality, and customer service improvements.
• Communicate leadership vision and support leadership development.

Skills

Communication

People management

Negotiation

Education

High School Diploma or equivalent

CISR or CIC designation (preferred)

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America, Inc. is seeking a Branch Operations Manager for Commercial Lines to lead the branch's insurance operations, drive performance, budgeting, and service quality. You will also participate in agency acquisitions and manage an assigned book of business as Account Manager.

The role requires a valid P&C license and 2+ years of supervisory experience, with remote work possible but travel to Charleston/Columbia offices as needed.