Branch Operations Leader - Commercial Lines (Hybrid)

Insurance Office Of America, Inc.

Aiken (SC)

On-site

USD 80,000 - 105,000

Full time

30 hours ago

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Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays and vacation

Sick time

Job summary

Insurance Office of America (IOA) seeks a Branch Operations Manager for Commercial Lines to lead operations, strategy, budgeting, and client service at the assigned branch. The role includes managing performance, staff development, policy implementation, and collaboration with regional leadership while serving as Account Manager for an assigned book of business.

Ideal candidates have 5+ years in commercial insurance, 2+ years in supervision, and an active P&C license.

Qualifications

5+ years of commercial insurance industry experience with deep, wide-ranging industry knowledge.
2+ years of management / supervisor experience.
All required active P&C licensing.
CISR or CIC designation (preferred).
Outstanding communication, people management, and negotiation skills.
Proficiency in MS Office (Outlook, Word, Excel).
High School Diploma (or equivalent).

Responsibilities

Direct daily activities and workflow of the branch team.
Drive annual strategic and tactical plans.
Manage branch P&L, control costs, and achieve financial goals.
Understand and manage the annual budget.
Communicate leadership vision/mission for the branch.
Build and manage a qualified operations team.
Participate in recruitment and evaluate merger/acquisition opportunities.
Recommend staff actions, including acquisition and succession planning.
Ensure compliance with HR processes and policies.
Establish and monitor productivity, efficiency, quality, and service standards.
Encourage growth and development of personnel.
Develop future branch operations leaders.
Promote IOA culture and improve engagement.
Identify gaps and implement corrective actions.
Monitor and interpret performance data.
Maintain communication with Regional Director of Operations and sales leadership.
Resolve operational issues with Branch 1099 sales personnel.
Develop and ensure compliance with core work processes.
Implement and enforce company policies.
Maintain high technical competence and industry expertise.
Continuously improve management and leadership skills.
Develop and maintain positive relationships with IOA leadership and employees.
Demonstrate integrity and leadership.