Branch Operations Leader: Client Service & Growth

United Business Bank; Los Angeles (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

401K

Disability insurance

FSA

Paid time off

Job summary

United Business Bank in Los Angeles is seeking an experienced Client Service Manager to lead day-to-day branch operations, ensure exceptional client service, staff development, and regulatory compliance.

The role requires Retail Bank management experience to drive branch profitability, oversee teller operations, deposits, accounts, and customer relationships while maintaining confidentiality and upholding standards.

Qualifications

• High school diploma or equivalent required.
• Associate or bachelor's degree in business, finance, or related field preferred.
• Equivalent combination of education and relevant banking experience may be considered.

Responsibilities

• Lead day-to-day operations of the assigned branch, ensuring efficient processes and compliance.
• Deliver exceptional client service and maintain strong client relationships.
• Develop branch personnel, manage staffing, and oversee teller operations and deposit accounts.
• Ensure regulatory compliance and adherence to bank policies.

Skills

Branch operations

Client relationship management

Leadership & staff development

Communication skills

Confidentiality

Microsoft Office / bank systems

Education

Associate or Bachelor's degree in business, finance, or related field

3+ years retail or branch banking experience

Tools

Microsoft Office

Bank systems

Job description

United Business Bank in Los Angeles is seeking an experienced Client Service Manager to lead day-to-day branch operations, ensure exceptional client service, staff development, and regulatory compliance.

The role requires Retail Bank management experience to drive branch profitability, oversee teller operations, deposits, accounts, and customer relationships while maintaining confidentiality and upholding standards.