Branch Operations Leader & Client Experience Coach

J.P. Morgan; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Retirement plan

Paid time off

Job summary

Chase is seeking an Assistant Branch Manager-Operations to partner with the Branch Manager and oversee daily branch operations, deliver exceptional client experiences, and ensure compliance with banking regulations.

You will lead and coach Associate Bankers, greet clients, manage staffing, and maintain high standards for loss control, audits, and policy adherence. This role emphasizes customer service, teamwork, and the ability to navigate a fast-paced retail banking environment in New York.

Qualifications

• 2+ years of management experience or retail banking experience.
• Ability to work branch hours including weekends and evenings.
• High school diploma or GED.

Responsibilities

• Lead and coach Associate Bankers to deliver seamless service.
• Oversee day-to-day branch operations and compliance.
• Greet clients and build trusted relationships.
• Plan staffing to meet client needs.
• Maintain high standards for loss control and audits.
• Promote self-service options to clients.

Skills

Leadership

Operations

Audits

Policy knowledge

Customer service

Staffing

Problem solving

Regulatory

Communication

Mentoring

Education

High school diploma

GED

College degree preferred

Job description

Chase is seeking an Assistant Branch Manager-Operations to partner with the Branch Manager and oversee daily branch operations, deliver exceptional client experiences, and ensure compliance with banking regulations.

You will lead and coach Associate Bankers, greet clients, manage staffing, and maintain high standards for loss control, audits, and policy adherence. This role emphasizes customer service, teamwork, and the ability to navigate a fast-paced retail banking environment in New York.