Branch Experience Leader: Elevate Client Service & Ops

JPMorgan Chase & Co.; Cincinnati (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Branch Operations Lead to guide daily branch activities, ensure accurate transactions, and foster client relationships. You will lead a team, manage cash devices, and uphold policy compliance while promoting self-service options for clients.

The role emphasizes training the team, maintaining loss control, and supporting audits to ensure secure, smooth branch operations and exceptional customer service.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Keep organized and detail-oriented while multitasking.
• Demonstrate leadership and operational proficiency in branch settings.
• Educate branch team and partners to stay informed.
• Engage clients, educate them, and refer to experts when needed.

Responsibilities

• Collaborate with Branch Manager to foster a welcoming branch environment and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build relationships.
• Communicate clearly with clients and guide them through self-service options.
• Lead branch operations, manage cash devices, and resolve client issues with accuracy and timeliness.
• Introduce clients to the branch team to deliver seamless, caring service and address complex financial needs.
• Support loss control, compliance, and audits to maintain branch security and standards.

Skills

Attention to detail

Leadership

Operational proficiency

Customer education

Client relationship building

Team collaboration

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. is seeking a Branch Operations Lead to guide daily branch activities, ensure accurate transactions, and foster client relationships. You will lead a team, manage cash devices, and uphold policy compliance while promoting self-service options for clients.

The role emphasizes training the team, maintaining loss control, and supporting audits to ensure secure, smooth branch operations and exceptional customer service.