Branch Operations Leader — Assistant Manager

Needham Bank; Exeter (NH); On-site; USD 60,000 - 90,000; Full time

Job summary

Needham Bank in Exeter, NH seeks an Assistant Branch Manager to lead daily branch operations, coach staff, and ensure outstanding customer experiences. The role focuses on sales, service, risk management, and internal controls while building relationships and promoting growth.

Responsibilities include supervising tellers, conducting evaluations, handling inquiries, complying with policies, and supporting the Branch Manager in community engagements and ATM operations.

Qualifications

• Supervise and develop branch staff to ensure high performance.
• Strong English communication and customer service skills.
• Ability to balance branch sales, service, and risk controls.
• Commitment to ethics and community involvement.

Responsibilities

• Lead day-to-day branch operations and staff coaching.
• Ensure 24-hour response to inquiries and issues.
• Oversee sales efforts and referral activities.
• Maintain compliance with bank policies and AML/BSA rules.
• Prepare performance evaluations and assist training.

Skills

Staff supervision

Customer service

English fluency

Education

Bachelor's degree or equivalent experience

Job description

Needham Bank in Exeter, NH seeks an Assistant Branch Manager to lead daily branch operations, coach staff, and ensure outstanding customer experiences. The role focuses on sales, service, risk management, and internal controls while building relationships and promoting growth.

Responsibilities include supervising tellers, conducting evaluations, handling inquiries, complying with policies, and supporting the Branch Manager in community engagements and ATM operations.