Branch Operations Leader and People Coach

Newburyport Bank; Newburyport (MA); On-site; USD 60,000 - 85,000; Full time

Job summary

Newburyport Bank is seeking an Assistant Branch Manager to lead daily branch operations and develop staff while maintaining exceptional customer service. You will coach employees, model service standards, and ensure accuracy, integrity, and compliance in complex duties.

You will partner with management to meet sales goals, strengthen customer relationships, and coordinate with internal partners. Networking at community events will support business development and growth.

Qualifications

• High school diploma required; Associate’s degree preferred.
• Minimum of 3 years of retail banking and/or customer service experience; supervisory experience strongly preferred.
• Strong knowledge of branch operations and systems, proficiency in basic office software, and ability to work at any branch location as needed.

Responsibilities

• Leads, coaches, trains, and develops branch staff with regular feedback and reviews.
• Oversees daily branch operations including staffing, scheduling, cash handling, audits, and reports.
• Partners with management to achieve branch sales goals and customer relationships through needs-based conversations and referrals.
• Represents the Bank at networking, volunteer, and community events to support business development.
• Maintains knowledge of bank products, policies, procedures, and regulatory requirements.

Skills

Retail banking experience

Customer service experience

Supervisory experience

Branch operations knowledge

Office software proficiency

Education

High school diploma

Associate's degree preferred

Tools

Office software

Job description

Newburyport Bank is seeking an Assistant Branch Manager to lead daily branch operations and develop staff while maintaining exceptional customer service. You will coach employees, model service standards, and ensure accuracy, integrity, and compliance in complex duties.

You will partner with management to meet sales goals, strengthen customer relationships, and coordinate with internal partners. Networking at community events will support business development and growth.