Assistant Branch Manager: Growth & Service Leader

Newburyport Five Cents Savings Bank; Newburyport (MA); In loco; USD 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

Newburyport Bank seeks an Assistant Branch Manager to oversee daily branch operations, deliver exceptional customer service, and coach branch staff. You will lead scheduling, cash handling, audits, and ensure compliance with banking regulations.

In this role you will drive sales through needs-based conversations, product referrals, and strong customer relationships, while supporting community engagement and operational excellence.

Competenze

• High school diploma required; Associate's degree preferred.
• Minimum of 3 years of retail banking and/or customer service experience; supervisory experience strongly preferred.
• Knowledge of branch operations and systems; ability to work at any branch location as needed.

Mansioni

• Leads, coaches, trains, and develops branch staff through regular feedback and reviews, ensuring performance, service, and sales targets are met.
• Oversees daily branch operations including staffing, scheduling, cash handling, audits, reporting, and process improvements.
• Partners with management to achieve branch sales goals, develops sales strategies, and strengthens customer relationships through needs-based conversations and referrals.

Conoscenze

Retail banking

Customer service

Supervisory experience

Formazione

High school diploma

Associate's degree preferred

Strumenti

Branch systems

Office software

Descrizione del lavoro

Newburyport Bank seeks an Assistant Branch Manager to oversee daily branch operations, deliver exceptional customer service, and coach branch staff. You will lead scheduling, cash handling, audits, and ensure compliance with banking regulations.

In this role you will drive sales through needs-based conversations, product referrals, and strong customer relationships, while supporting community engagement and operational excellence.