Branch Operations Leader

Socket.dev; South Portland (ME); On-site; USD 60,000 - 78,000; Full time

Job summary

Portland Bank seeks a branch supervisor to oversee tellers and customer service staff across two Portland locations (South Portland and Portland). The role focuses on delivering excellent customer service and managing branch operations to meet bank goals.

The position requires strong supervisory skills, effective communication, and the ability to train staff while ensuring compliance with banking regulations.

Qualifications

• Supervisory experience in a financial institution.
• Strong customer service and sales skills.
• Knowledge of teller and CSR procedures and bank policies.

Responsibilities

• Oversee tellers and CSR staff at two Portland branch locations.
• Provide feedback and ideas to improve customer experience.
• Support Market Manager with outreach and operations; conduct performance appraisals.

Skills

Leadership

Customer service

Sales ability

Staff supervision

Communication skills

Education

High school diploma

Tools

Microsoft Office

Banking software

Job description

Portland Bank seeks a branch supervisor to oversee tellers and customer service staff across two Portland locations (South Portland and Portland). The role focuses on delivering excellent customer service and managing branch operations to meet bank goals.

The position requires strong supervisory skills, effective communication, and the ability to train staff while ensuring compliance with banking regulations.