Branch Operations Leader

State of Indiana; Bedford (IN); On-site; USD 48,000 - 59,000; Full time

Benefits offered by this job

Medical plans

Wellness rewards

Health savings account

457(b) plan

Pension plans

Paid leave

Education reimbursement

Life insurance

Employee assistance program

Public Service Loan Forgiveness

Job summary

The Bedford, Indiana Bureau of Motor Vehicles (BMV) seeks an Assistant Branch Manager to oversee the branch’s day‑to‑day operations and supervise Customer Service Representatives. You will assist the Branch Manager, plan staffing, training, and performance reviews while maintaining customer service excellence.

This full‑time role offers competitive compensation (starts around $53,222/year) and a comprehensive benefits package.

Qualifications

• Ability to interact and verbally communicate with diverse employees and customers.
• Ability to manage people and lead teams.
• Strong problem solving and judgement for customer issues.
• Fundamental cash management and accounting principles.
• Proficient with Microsoft Word, Excel and email systems.

Responsibilities

• Oversee the branch day-to-day operations.
• Conduct meetings with branch staff.
• Assist with scheduling and opening/closing procedures.
• Maintain records, deposits, and reports.
• Assist leadership with resolving escalated customer issues.

Skills

Communication

People management

Problem solving

Cash management

MS Office

Multi-tasking

Adaptability

Education

High school diploma or HSE

Tools

Microsoft Word

Microsoft Excel

Email systems

Job description

The Bedford, Indiana Bureau of Motor Vehicles (BMV) seeks an Assistant Branch Manager to oversee the branch’s day‑to‑day operations and supervise Customer Service Representatives. You will assist the Branch Manager, plan staffing, training, and performance reviews while maintaining customer service excellence.

This full‑time role offers competitive compensation (starts around $53,222/year) and a comprehensive benefits package.