BMV Assistant Branch Manager

State of Indiana; Plainfield (IN); Vor Ort; USD 43.000 - 52.000; Vollzeit

Benefits dieser Stelle

Medical plan options (3 plans)

Vision and dental plans

Wellness Rewards Program

Health savings account

Deferred compensation 457(b) with 401k

Pension plan options

Paid leave policies

Education Reimbursement Program

Group life insurance

Employee assistance program

Public Service Loan Forgiveness

Free Parking

LinkedIn Learning access

Zusammenfassung

The State of Indiana’s Bureau of Motor Vehicles (BMV) Plainfield branch seeks an Assistant Branch Manager to direct Customer Service Representatives and assist the Branch Manager. You will mentor staff, schedule shifts, and ensure smooth daily operations at the Plainfield location.

With a starting salary of $47,320 and a comprehensive benefits package, this role offers growth, training, and leadership development within a large state employer.

Qualifikationen

• High School Diploma or HSE with at least two years of supervisory experience.
• Ability to communicate exceptionally with all varieties of employees and customers.
• Experience writing reports and presenting.

Aufgaben

• Oversee the branch’s daily operations.
• Conduct meetings with branch staff.
• Assist leadership with scheduling for the branch.
• Assist with the daily opening and closing of the branch.
• Complete weekly reports.
• Complete daily records for all balances and deposits.
• Aid leadership in resolving escalated customer complaints.
• Partner with Branch Manager and HR to ensure training, development, evaluation, and discipline per policy.

Kenntnisse

Communication skills

Report writing

Critical thinking

Training & coaching

Customer service

Ausbildung

High School Diploma or High School Equivalent (HSE)

Jobbeschreibung

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Bureau of Motor Vehicles (BMV):

The Bureau of Motor Vehicles delivers exceptional, customer focused services built on choice, innovation, and genuine care. We strive to be a trusted partner to every Hoosier by investing in our people, fostering growth, and developing future leaders who drive excellence and a strong culture of service.

Role Overview:

The Assistant Branch Manager directs the workflow of Customer Service Representatives and assists with the overall duties and responsibilities of the branch. You will assist the Branch Manager in assessing branch needs and conduct meetings with your staff. You will work with leadership to train, develop, and mentor Customer Service Representatives to be proficient and accurate in their work.

This role serves at the Plainfield, Indiana, BMV Branch Office. Branch hours are:

• Sunday: Closed
• Monday: Closed

The salary for this position traditionally starts at $47,320.00 but may be commensurate with training and experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life:

The essential functions of this role are:

• Oversee the branch’s daily operations.
• Conduct meetings with branch staff.
• Assist leadership with scheduling for the branch.
• Assist with the daily opening and closing of the branch.
• Complete weekly reports.
• Complete daily records for all balances and deposits.
• Aid leadership in the resolution of escalated customer complaints.
• Partner with Branch Manager and HR staff to ensure training, development, evaluation, and discipline is completed in accordance with policy.
• Monitor BMV inventory and office supplies.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

What You'll Need for Success:

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Ability to communicate exceptionally with all variety of employees and customers.
• Experience with writing reports and presenting.
• A high level of critical thinking and the ability to troubleshoot.
• A drive to assist with the training and development of BMV employees.
• Ability to perform essential functions with or without reasonable accommodation.

A degree is not required. However, a High School Diploma or High School Equivalent (HSE) and at least two (2) years of supervisory experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees that includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b)account (similar to401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 in election years
• Education Reimbursement Program
• Group life insurance
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parkingfor most positions
• Free LinkedIn Learningaccess

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail] .