Branch Operations Leader & Customer Champion

Citizens Banking; Greenwood (IN); On-site; USD 52,000 - 68,000; Full time

Job summary

The Citizens Bank in Greenwood, IN is seeking an Assistant Branch Manager to support the Branch Manager in daily operations, supervise tellers and personal bankers, and drive customer service excellence.

The ABM will oversee branch processes, ensure adherence to bank policies, and contribute to staff training and development, while maintaining strong customer relationships and sales support.

Qualifications

• High school diploma or equivalent is required.
• 2+ years supervisory experience in a financial/services environment is preferred.

Responsibilities

• Oversee day-to-day branch operations and staff performance.
• Deliver superior customer service and resolve escalated issues.
• Ensure compliance with bank policies and regulatory requirements.
• Assist with cash handling, balancing, audits and reporting.
• Support staff training and development, including onboarding of new bankers.
• Manage scheduling and timecards; coordinate security procedures.

Education

High school diploma or equivalent

2+ years supervisory experience in financial/services

Job description

The Citizens Bank in Greenwood, IN is seeking an Assistant Branch Manager to support the Branch Manager in daily operations, supervise tellers and personal bankers, and drive customer service excellence.

The ABM will oversee branch processes, ensure adherence to bank policies, and contribute to staff training and development, while maintaining strong customer relationships and sales support.