Branch Team Lead — Customer Service & Operations

State of Indiana; Indianapolis (IN); In loco; USD 40.000 - 49.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical plans

Vision & Dental

Wellness rewards

HSA

Pension plans

Paid holidays

Education reimbursement

Free parking

LinkedIn Learning access

Descrizione del lavoro

The State of Indiana’s Bureau of Motor Vehicles is seeking a Team Leader for frontline customer service at the Indianapolis West Branch. You will help train and mentor Customer Service Representatives, assign tasks, assist with scheduling, and ensure courteous service.

Hours are posted for the branch; the salary starts at $44,850 and may be commensurate with education and experience. Up to 20% travel may be required; comprehensive benefits apply.

Competenze

• A degree is not required.
• Experience in managing people is preferred.
• Proficient in Windows-based software and data entry.

Mansioni

• Assist with scheduling for the branch.
• Assist with assigning and delegating tasks for Customer Service Representatives.
• Assist with daily opening and closing procedures.
• Aid leadership in the resolution of escalated customer complaints.
• Ensure all CSRs and frontline staff conduct work in a courteous, friendly, and respectful manner.

Conoscenze

Communication skills

Leadership

Customer service

Problem solving

Judgement

Cash handling

MS Word

MS Excel

Email systems

Time management

Travel availability

Strumenti

Microsoft Word

Microsoft Excel

Email applications

Agency operating system

Descrizione del lavoro

The State of Indiana’s Bureau of Motor Vehicles is seeking a Team Leader for frontline customer service at the Indianapolis West Branch. You will help train and mentor Customer Service Representatives, assign tasks, assist with scheduling, and ensure courteous service.

Hours are posted for the branch; the salary starts at $44,850 and may be commensurate with education and experience. Up to 20% travel may be required; comprehensive benefits apply.