Frontline BMV Customer Advocate — Indiana

State of Indiana; Linton (IN); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Three medical plan options (RX, vision

Wellness rewards program

Health savings account with employer-m

457(b) with employer match

Pension plan options

Paid leave and holidays

Education reimbursement

Group life insurance

Referral bonus program

Employee assistance program

Public Service Loan Forgiveness

Free parking

LinkedIn Learning access

Job summary

The State of Indiana’s Bureau of Motor Vehicles (BMV) in Linton, IN is hiring a Customer Service Representative to be the frontline contact for Hoosiers’ BMV needs. You will handle customer transactions, provide guidance, and support opening/closing the branch, with opportunities for growth within a large state agency.

Strong communication, problem-solving, and cash handling skills are essential. A high school diploma or equivalent is welcomed, with on-the-job training provided.

Qualifications

• Top-notch communication skills.
• A high level of critical thinking and the ability to troubleshoot.
• Ability to process cash and card transactions.
• Ability to travel up to 20 percent of the time to branch locations, training, or community activities.

Responsibilities

• Use job knowledge to conduct customer transactions.
• Answer customers' questions and provide guidance.
• Assist with daily opening and closing the branch.
• Check transactions to ensure accuracy, timeliness, and proper accounting.
• Work with leadership to resolve escalated customer concerns and system problems.
• File applications as completed throughout the day.

Skills

Communication skills

Critical thinking

Cash handling

Travel up to 20%

Education

High School Diploma or HSE

Job description

The State of Indiana’s Bureau of Motor Vehicles (BMV) in Linton, IN is hiring a Customer Service Representative to be the frontline contact for Hoosiers’ BMV needs. You will handle customer transactions, provide guidance, and support opening/closing the branch, with opportunities for growth within a large state agency.

Strong communication, problem-solving, and cash handling skills are essential. A high school diploma or equivalent is welcomed, with on-the-job training provided.